Mary Akossey

Office cleaner

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.

• Provided excellent customer service, consistently receiving positive feedback from customers.
• Enhanced customer satisfaction by providing friendly and efficient service at the register.
• Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
• Maintained a clean and organized store environment, leading to increased foot traffic.
• Balanced daily cash registers accurately, preventing discrepancies in financial records.
• Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
• Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
• Handled returns and exchanges smoothly while adhering to company guidelines, ensuring customer satisfaction throughout the process.
• Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
• Supported loss prevention efforts by closely monitoring the sales floor for suspicious activity or theft attempts.
• Checked incoming orders and organized new stock.
• Organized shelves to remove slow moving items and add new merchandise.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Greeted customers entering store and offered assistance with requirements.
• Remained calm and composed in tense situations involving angry or upset customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Prioritized helping customers over completing other routine tasks in store.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.