MARY ADZO KWASHIE
ACCRA
Summary
Detail-oriented Banking, Administrative, and Finance Professional with expertise in customer service, account management, risk planning, and operational support. Experienced in banking operations, account processing, enhancing efficiency, maintaining confidentiality, and building strong client relationships while delivering high-quality service in fast-paced environments. Skilled in accurate record-keeping, compliance, and managing financial and administrative tasks with precision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
BRIGHT LILIES SCHOOL
01.2024 - 06.2025
Personal Banker/Customer Service Executive - NSP
GCB BANK PLC
11.2022 - 09.2023
- Assisted in efficient initiation and management of client's accounts by explaining the various account options to customers and ensuring accurate completion of required documents for processing.
- Facilitated seamless international funds transfers by navigating foreign exchange rates, regulatory compliance, and necessary documentation.
- Contributed to the smooth execution of cross-border transactions.
- Played an integral role in processing standing orders and salary advances ensuring precise execution in alignment with established bank protocols and client preferences.
- Effectively delivered streamlined documentation, coordinated meetings, and offered administrative assistance.
Secretary
BETHEL STAR ACADEMY
02.2016 - 09.2018
- Organize meeting arrangements, preparing reports and maintaining appropriate filing system as well as answering and directing phone calls.
- Write and distribute emails, letters and management of office systems and equipment. Submits and reconciles expense reports.
- Laise with Executive Director and administrator to handle requests and queries including serving as a point of contact for internal and external clients.
- Update and maintain office policies and procedures, order for office supplies and research new deals. Provides general support to visitors and the internal team.
- Effective implementation of the curriculum and evaluation of students' academic advancement.
- Oversaw the organization and maintenance of academic records, ensuring accuracy and confidentiality.
- Successfully provided comprehensive administrative support to school staff, including handling correspondence, managing schedules, and organizing meetings.
- Multi-tasking
- Attention to details
- Technical proficiency (Excel, Word, PowerPoint, KYC managements tools, Oracle Flex Cube)
- Problem-solving and statistical analysis
- Customer service and support
- Confidentiality
- Record keeping
Education
Bachelor of Science - Administration (Banking and Finance)
UNIVERSITY OF GHANA, LEGON
12.2022
Comprehensive Airline Passenger Handling - Aviation
DE SOUZA GROUND AIR CONSULTANCY AND TRAINING SCHOOL
09.2015
IATA Basic Airside Safety Course - Aviation
DE SOUZA GROUND AIR CONSULTANCY AND TRAINING SCHOOL
08.2015
IATA Dangerous Goods Awareness Category 9 - Aviation
DE SOUZA GROUND AIR CONSULTANCY AND TRAINING SCHOOL
08.2015
Skills
- Excellent Communication skills
- Time management
- Analytical skills
- Organizational skills
- Microsoft Office proficiency
- Strong Work ethics
- Interpersonal relations
Extra-Curricular Activities
Course Representative (Banking and Finance), UNIVERSITY OF GHANA, LEGON, 09/01/20, 10/31/22
Timeline
Administrative Assistant
BRIGHT LILIES SCHOOL
01.2024 - 06.2025
Personal Banker/Customer Service Executive - NSP
GCB BANK PLC
11.2022 - 09.2023
Secretary
BETHEL STAR ACADEMY
02.2016 - 09.2018
Bachelor of Science - Administration (Banking and Finance)
UNIVERSITY OF GHANA, LEGON
Comprehensive Airline Passenger Handling - Aviation
DE SOUZA GROUND AIR CONSULTANCY AND TRAINING SCHOOL
IATA Basic Airside Safety Course - Aviation
DE SOUZA GROUND AIR CONSULTANCY AND TRAINING SCHOOL
IATA Dangerous Goods Awareness Category 9 - Aviation
DE SOUZA GROUND AIR CONSULTANCY AND TRAINING SCHOOL
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