Marvin Nana Boakye
Kumasi
Summary
Driven Pharmacy Technician with a track record of enhancing workflow and patient service at Ghana Health Service. Excelled in problem-solving and team collaboration, significantly boosting pharmacy efficiency. Skilled in medication dispensing and HIPAA compliance, ensuring high standards of confidentiality and care. Demonstrated exceptional customer service, fostering strong patient relationships.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Ghana Health Service
09.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Education
HND In Dispensing Technology - Dispensing Technology
WA Polytechnic
WA, Ghana 06.2019
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Languages
English
Intermediate (B1)
Timeline
Pharmacy Technician
Ghana Health Service
09.2021 - Current
HND In Dispensing Technology - Dispensing Technology
WA Polytechnic
Similar Profiles
Richard SedzroRichard Sedzro
Staff Nurse at District Hospital Begoro, Ghana Health Service, Ministry of Health-Begoro, GhanaStaff Nurse at District Hospital Begoro, Ghana Health Service, Ministry of Health-Begoro, Ghana
Mary AdjeiMary Adjei
Nursing Assistant at Government of Ghana ( Ghana Health Service)Nursing Assistant at Government of Ghana ( Ghana Health Service)
GLORIA ADJEI TWUMASIGLORIA ADJEI TWUMASI
Registered Midwife at Ghana Health Service, CHAG-Fame GhanaRegistered Midwife at Ghana Health Service, CHAG-Fame Ghana
Fati Abdul MuminFati Abdul Mumin
Registered Practical Nurse at Ghana Health Service (Government of Ghana)Registered Practical Nurse at Ghana Health Service (Government of Ghana)
Abraham DankwaAbraham Dankwa
IT Technician at BEMENS PHARMACYIT Technician at BEMENS PHARMACY