Martin Edjo Mbenga Alene

• Provided medical interpretation services for patients and healthcare professionals.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Assessed client interpreting needs to tailor services for optimal client satisfaction
• Provided customer service and support to clients in hardware store environment, addressing inquiries and facilitating a positive shopping experience
• Maintained reception area to ensure welcoming environment for visitors

• Provided medical interpretation services for healthcare professionals and patients.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations. Received legal calls on all projects
• Clarified interpreting needs through effective communication with clients, ensuring tailored service delivery.
• Assisted customers with product inquiries and purchases, enhancing customer satisfaction and supporting sales efforts.
• Organised reception area to create welcoming environment for visitors, contributing to positive first impressions.

Facilitated communication during meetings and events through interpretation support

Carried out day-to-day duties accurately and efficiently.

Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Successfully delivered on tasks within tight deadlines.

• Provided medical interpretation services between Spanish-speaking patients and healthcare providers during appointments.
• Facilitated communication between Spanish-speaking individuals and healthcare providers, enhancing understanding and care during appointments.
• Translate spoken Spanish to English and Vice versa, in real time during conversations, meetings or conferences.
• Ensure privacy and professionalism at all times during conversations.
• Managed legal inquiries for various projects, ensuring adherence to regulations and protocols for successful outcomes.

• Provided accurate and culturally sensitive Spanish interpretation for medical appointments, ensuring clear communication between patients and healthcare providers.
• Delivered video remote interpreting (VRI) and over-the-phone interpreting (OPI) services across diverse sectors, ensuring high standards of accuracy and professionalism.
• Worked with clients to identify specific interpreting needs, tailoring service delivery to improve understanding and client satisfaction.