Summary
Overview
Work History
Education
Skills
writing, Mental Health Promoter and reading
Timeline
Generic

Martha Kakra Amankwaa

Accra

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Good in research and love writing.


Overview

14
14
years of professional experience

Work History

Administrative Manager

Learning Haven Preschool
Accra
09.2019 - 01.2022
  • Write monthly report on progress of daycare
  • Designed curriculum for preschool
  • Taking inventory of learning materials
  • Processing Monthly pay slips
  • Increased enrolment by 5%
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving c
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Negotiated for flexible fee payment for children from poor backgrounds

Assistant Secretary

Urban Roads
Accra
06.2017 - 12.2021
  • Provided clerical support to company employees by copying, and filing documents.
  • Wrote monthly report on projects undertaken by roads department
  • Wrote requisition for office materials
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Implemented new data management system, expediting data retrieval 70%
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Produced highly accurate internal and external letters and memoranda.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Direct Support Worker

Bambino Montessori School
Accra
11.2016 - 04.2021
  • Tutored 50 students in reading, language arts and other subjects.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Learning outcomes increased by 50%
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Completed daily reports, meal count sheets and attendance logs.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.

Customer Service Volunteer

Mariemat Kitchen
Accra
07.2018 - 12.2018
  • Utilized designer apps to design flyers and menu cards for eatery
  • Worked only on weekends.
  • Advertised promotional sales of food on social media
  • Updated social media eatery page
  • Responded to client orders and followed up on package delivery.
  • Booked corporate orders, and social events food orders.
  • Followed up on customer feedback on orders
  • Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service
  • Increased profits by 80% through effectively maintaining relationships with clients and ensuring high-quality customer service

Data Entry Officer

Bitpresence Company Limited
Accra
01.2016 - 04.2016
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified data files prior to entry to maintain high data accuracy.
  • Obtained scanned records and uploaded into database.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Received incoming calls and handled data requests from internal stakeholders.
  • Organized, sorted and checked input data against original documents.
  • Sent completed entries for evaluation and final approval.
  • Sorted documents and maintained organized filing process.
  • Produced monthly reports using advanced Excel spreadsheet functions.

Direct Care Provider

Regional Hospital, Koforidua, Mental Health Unit
Accra
09.2014 - 06.2015
  • Mental Health Promoter at Regional Hospital, Koforidua
  • Administered psychological tests to children for assessment during clinical consultation with Clinical Psychologist.
  • Embarked on home visits to discharged clients from Mental Health Unit, visited 5 clients daily.
  • Wrote Report on progress of discharged clients during weekly home visits.
  • Booked client appointment for review with Clinical Psychologists
  • Used strong interpersonal communication skills to convey information to others.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.

Student Volunteer

University of Ghana, Psychology Department
Accra
01.2013 - 06.2014
  • Administered KABC-II psychological assessment tests to 10 children in Public and Private Schools daily.
  • Administered Psychological tests to 10 children from different economic backgrounds daily.
  • Administered Psychological tests to children with learning challenges.

Education

Bachelor of Arts - Psychology And Geography & Resource Development

University of Ghana
Accra, Ghana
06.2014

Skills

  • Developing Policies and Procedures
  • Mental Health Promoter
  • Problem-Solving
  • Customer Service Management
  • Recordkeeping and Reporting
  • Verbal and Written Communication
  • Microsoft Office Suite
  • Schedule Management
  • Self-Motivated
  • Critical Thinking
  • Organization and Multitasking

writing, Mental Health Promoter and reading

I am passionate about mental health and love working with children from different backgrounds and with diverse qualities. I see the uniqueness in every child and individual. Every individual I have had the opportunity to work with is special and I do not take it for granted when given the opportunity to be a part of their growth.

The writing I engage in includes research writing, report writing and and progress reports.

I enjoy reading legal materials, reading local and international news online and story books to clients who find it interesting.


Timeline

Administrative Manager

Learning Haven Preschool
09.2019 - 01.2022

Customer Service Volunteer

Mariemat Kitchen
07.2018 - 12.2018

Assistant Secretary

Urban Roads
06.2017 - 12.2021

Direct Support Worker

Bambino Montessori School
11.2016 - 04.2021

Data Entry Officer

Bitpresence Company Limited
01.2016 - 04.2016

Direct Care Provider

Regional Hospital, Koforidua, Mental Health Unit
09.2014 - 06.2015

Student Volunteer

University of Ghana, Psychology Department
01.2013 - 06.2014

Bachelor of Arts - Psychology And Geography & Resource Development

University of Ghana

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Martha Kakra Amankwaa