Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARTHA SAM

ACCRA

Summary

To work in a challenging position with an organization that provides sample opportunities to learn and contribute.

Overview

5
5
years of professional experience

Work History

ICUMS Specialist

AFTRAP Shipping Services
10.2022 - Current
  • Monitor and process incoming customs declarations in accordance with Ghana's customs regulations and procedures, and ensure accurate and timely clearance of goods.
  • Ensure that all data input into the integrated customs management system is accurate and complete, and resolve any discrepancies or issues that arise during the declarations process.
  • Communicate with imposters, exporters, and customs brokers to provide guidance on the customs clearance process, and facilitate the resolution of any issues that many arises during the clearance process.
  • Stay up-to-date with changes tp Ghana's customs regulations and procedures, and provide input to the development of new policies and procedures that may impact the customs clearance process.





Quality Analyst

Majorel
10.2022 - 07.2023
  • Daily completion of quality reviews and appeal reviews
  • Deliver quality feedback to the agents on completion of quality reviews and appeal reviews
  • Support team leads with ad hoc requests
  • Develop product knowledge tests weekly and monthly and use results to conduct team refresher
  • Execute actions for team and individual to maintain and improve SLA performance.

Customer Service Advisor

Mjorel
06.2022 - 10.2022
  • Provide the solutions best suited to the customer’s request
  • Escalates to the hierarchy the malfunctions and novelties observed on the work tools in the field or expressed by the customer
  • Offer solutions to customers regarding their issues
  • I conduct customer service reports to ascertain the performance of solutions granted and to know issues that need greater attention.
  • Transfer the client's request in specific cases to other departments.
  • I always have a friendly tone, with a receptive atmosphere for customers to feel at home.

Administrative Assistant

Accra Metropolitan Assembly-AMA
09.2018 - 08.2019
  • Perform administrative and secretarial duties
  • Alert and readily available for duties to be performed on behalf of the Head.
  • Response to clients
  • Executed record filing system to improve document organization and management.

Education

Bachelor of Arts - Social Science, Political Science

University of Ghana Legon
Accra - Ghana
07.2018

High School Diploma -

Benkum Senior High School
Eastern Region
05.2013

Skills

  • Self-motivated individual with strong communication skills, great attention to details and ability to work under pressure
  • Efficient time management
  • Excellent computer literacy in MS word, MS Excel, PowerPoint and Outlook (MS office package) with superb administration skills
  • Result oriented and able to meet deadlines
  • Excellent team player with demonstrated experience of working diplomatically and collaboratively with all levels of staff to ensure successful implementation of task or assignment
  • Able to work under little or no supervision

Timeline

ICUMS Specialist

AFTRAP Shipping Services
10.2022 - Current

Quality Analyst

Majorel
10.2022 - 07.2023

Customer Service Advisor

Mjorel
06.2022 - 10.2022

Administrative Assistant

Accra Metropolitan Assembly-AMA
09.2018 - 08.2019

Bachelor of Arts - Social Science, Political Science

University of Ghana Legon

High School Diploma -

Benkum Senior High School

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MARTHA SAM