Martha Khainde Oyenike
Technical Customer Service Advisor
Accra
Summary
Customer service professional with strong technical skills and problem-solving abilities. Proven track record in troubleshooting, system maintenance, and providing effective solutions. Known for adaptability, teamwork, and consistently delivering results. Highly reliable with focus on customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
Work History
Technical Customer Service Advisor
Lubricants Supplies Ghana Limited
10.2022 - Current
- Manage all incoming phone call and mails
- Handle all customer complaints
- Processing clients order, sales team order and generating invoices using Sage software and Zoho books.
- Assist with logistics duties.
National Service Personnel
Achimota Hospital
01.2021 - 01.2022
- Computation of Health Insurance claims into the Carewax Health Information System
- Demographic data collection from patients into the Lightwave Health Information Management System (software).
- Computation of Statement of in-patient data, Monthly Family Planning, Cause of Death Data (COD) into DHIMS (District Health Information Management System).
- Filling NHIS claim forms.
- Filing and retrieving of patients folders.
- Computation of consulting room register into SPSS Software for monthly analysis.
Internship Personnel
Cape Coast Teaching Hospital
02.2019 - 03.2019
- Registration of new patients for consultation.
- Verifying NHIS cards.
- Scanning of previous patient's folder and lap lab report into the patients' medical record.
Education
IT Training -
IPMC IT Training Institute
TesanoBSc - Health Information Management
University of Cape Coast
01.2017 - 01.2021
Graduate Certificate - Organizational Leadership
Ghana Institute of Management & Public Administra
Accra, Ghana 05.2001 -
Skills
- Good Communication skills
- Strong team building and interpersonal
- Excellent organising and monitoring abilities
- Team-player
- Computer Proficiency
<Enter your own>
- Citizenship: Ghanaian
- Gender: Female
Timeline
Technical Customer Service Advisor
Lubricants Supplies Ghana Limited
10.2022 - Current
National Service Personnel
Achimota Hospital
01.2021 - 01.2022
Internship Personnel
Cape Coast Teaching Hospital
02.2019 - 03.2019
BSc - Health Information Management
University of Cape Coast
01.2017 - 01.2021
Graduate Certificate - Organizational Leadership
Ghana Institute of Management & Public Administra
05.2001 -
IT Training -
IPMC IT Training Institute
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