Mark Kwesi Arhin

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

2017-01 – Current

Administrator

ANR Pharma Limited, Takoradi, Western Region

· Actively listen to customers, handle concerns quickly and direct major issues to supervisor.

· Deliver exceptional level of service to each customer by listening to concerns and answering questions.

· Quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.

· Report to work on time to clean office for the day’s work.

· Carry out day-day-day duties accurately and efficiently.

· Keep good records on invoices and receipts.

· Check stock levels and manage records of sales and purchases.

· Do effective customer follow up.

· Check and report expiries and damages.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products and services.
• Keep good records on invoices and receipts.
• Check stock levels and manage records of sales and purchases.
• Did effective customer follow up.
• Check and report expiries and damages products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.

• Graded and evaluated student assignments, papers, and course work.
• Developed and administered tests for students to measure academic proficiency and understanding.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
• Supported student physical, mental, and social development using classroom games and activities.
• Participated in parent teacher conference to discuss developments of students and increase support.
• Registered student progress and attendance on database to enable tracking history and maintain accurate records.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Kept pharmacy counter and related areas clean, neat and organized.
• Received incoming supplies and stocked in correct locations.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Counted and labeled prescriptions with correct item and quantity.
• Updated computer system with current customer, payment and inventory information.
• Completed and filed documentation for insurance, store and liability purposes.
• Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
• Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
• Followed up with customers on unresolved issues.
• Processed and recorded new policies and claims.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Communicated effectively with staff members of operations, finance and clinical departments.

• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
• Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
• Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
• Followed up with customers on unresolved issues.
• Processed and recorded new policies and claims.

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Kept pharmacy counter and related areas clean, neat and organized.
• Received incoming supplies and stocked in correct locations.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Counted and labeled prescriptions with correct item and quantity.
• Supported operations with filing, copying and faxing.
• Answered customer phone calls to address questions and provide assistance with prescriptions.
• Received, processed and entered prescription orders into pharmacy databases.