MARK BLAY
Summary
To work as a professional in a stimulating and challenging environment with a high motivation and enthusiastic devotion to duty always pushing for detailed optimum results and accuracy.
Overview
11
11
years of professional experience
Work History
Uber Driver
Uber
12.2023 - Current
- Regularly helping customers with setting up mobile payment methods for rideshare services.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Waiter
Oak plaza Hotel
01.2023 - 11.2023
- Welcoming guests and answering questions about menu items.
- Took orders from customers accurately and efficiently.
- Assisting with dining area set up before shift began.
- Regularly checked on customers to ensure that they were enjoying their meals.
- Answered phone calls for reservations or takeout orders in a professional manner.
Sales Ex Personnel
Avnash Industry Gh. Ltd
01.2019 - 01.2022
- Approached customers and engaged in professional conversations through use of effective interpersonal skills.
- Managed household errands and other essential duties.
- Worked with cross-functional teams to achieve goals.
- Assisting customer with their requests and answered questions to improve satisfaction.
Waiter
Tsing Tao Restaurant-Tema
01.2018 - 01.2019
- Took orders from customers accurately and efficiently.
- Suggested additional items to customers based on their preferences and needs.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Assisted with setting up the dining area before shift began.
Receptionist
Kaysen Grand Hotel -Tema
01.2017 - 01.2018
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Head Wait Staff
Royal Nick Hotel -Ghana
01.2015 - 01.2017
- Took beverage orders from patrons and served drinks promptly.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared tables by setting up linens, silverware and glassware.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Education
WASSCE -
Nkroful Agricultural SHS
06.2012 - 01/2015
BECE -
Teleku-BokazoJHS
04.2009 - 01/2012
Skills
- Strong analytical skills
- Excellent human relations skills
- Team collaboration
- Adaptability
- Effectivecommunication
- Good vehicle control
- Defensive driving
- Observing and Obeying laws
- Anticipation and planniplanning
References
- Mr. Hayford Asuah, Pastor of Peace Home Chapel Int., Tema Comm. 5, Tema, 0242075030
- Mr. Roland, Avnash Industry Ltd., Area Sales Manager, 0544609387
Languages
English
Upper Intermediate
B2
Timeline
Uber Driver
Uber
12.2023 - Current
Waiter
Oak plaza Hotel
01.2023 - 11.2023
Sales Ex Personnel
Avnash Industry Gh. Ltd
01.2019 - 01.2022
Waiter
Tsing Tao Restaurant-Tema
01.2018 - 01.2019
Receptionist
Kaysen Grand Hotel -Tema
01.2017 - 01.2018
Head Wait Staff
Royal Nick Hotel -Ghana
01.2015 - 01.2017
WASSCE -
Nkroful Agricultural SHS
06.2012 - 01/2015
BECE -
Teleku-BokazoJHS
04.2009 - 01/2012