Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
CustomerServiceRepresentative
Mark Antwi

Mark Antwi

Accra

Summary

Mechanical Engineering Technician with experience in programming robotic arms for manufacturing processes, ensuring adherence to established protocols.

Skilled Mechanical Engineering Technician with background in design, testing and troubleshooting of mechanical equipment. Strengths include technical problem solving, CAD software proficiency and understanding of manufacturing processes.

Overview

7
7
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Customer Service Representative

Frank K EFFAH ENT, ABOSSEY OKAI
Accra
10.2019 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Vehicle Water Tank Customers Assistance

DEOPONICK COMPANY LTD, ABOSSEY OKAI
Accra
09.2018 - 10.2019
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed routine maintenance and repair.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Conducted testing of systems to ensure quality and reliability.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Education

Bachelor of Science - Mechanical Engineering

Accra Technical University
Accra
01-2025

High National Diploma (HND) - Plant Maintenance

Accra Technical University
Accra
08.2019 - 11.2022

Skills

  • Robotic programming
  • 3D modeling
  • Process improvement
  • Equipment maintenance
  • Technical support
  • Customer service
  • Fluid mechanics
  • Machining operations
  • Computer-aided design
  • Solid modeling

Languages

English
First Language
Akan
Elementary (A2)
A2
English
Elementary (A2)
A2

Certification

  • Certificate in B-Tech Mechanical Engineering
  • Certificate in HND Mechanical Engineering option (Plant)

References

Mr: Emmanual Boateng

Tel: +233 548902016

Mr: Anthony Gariba

Tel: +233 506567367

Timeline

Customer Service Representative

Frank K EFFAH ENT, ABOSSEY OKAI
10.2019 - Current

High National Diploma (HND) - Plant Maintenance

Accra Technical University
08.2019 - 11.2022

Vehicle Water Tank Customers Assistance

DEOPONICK COMPANY LTD, ABOSSEY OKAI
09.2018 - 10.2019

Bachelor of Science - Mechanical Engineering

Accra Technical University

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Mark Antwi