Marjorie Temaa Offei
Summary
My objective is to become an accomplished professional person, working in an environment which promotes and encourages carrier advancement, innovation and professionalism.
Overview
8
8
years of professional experience
Work History
National Service
Driver And Vehicle Licensing Authority
11.2023 - 09.2024
- :Department – Service Excellence Unit
- Assisted customers
- Department – Service Excellence Unit
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through survey and used the data to improve customer service
- Maintained detailed records of customer interactions,transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that met customer needs
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and efficiently diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Sales Personnel
SANICE LE MANERA
01.2022 - 01.2023
- Received calls and gave adequate information out to our customers.
- In charge of book keeping.
- Taking measurements of people.
- Sewing.
Intern
ROLAC PHARMACY
01.2021 - 01.2022
- Blood pressure monitoring
- Packaging and labelling
- Stock taking
- Cashier
Sales Personnel
SHE CLASSY
01.2017 - 01.2018
- Received calls and gave adequate information on the goods sold.
- In charge of taking notes on customer preferences and addressed challenges.
- Accept, records and deposits all cash collections at the bank.
Education
Bachelor of Arts - Sociology And Information Studies
University Of Ghana
Accra01-2026
DIPLOMA - Librarianship
University of Ghana
01.2023
WASSCE - General Arts
Unity international college
01.2021
BECE -
Presec St Andrews
01.2018
Skills
- Customer satisfaction management
- Complaints resolution
- Excellent verbal and written communication skills
- Ability to handle multiple tasks and prioritize responsibilities
- Ability to handle calls professionally
- Team development
- Positive and professional
- Critical thinking
Personal Information
- Gender: Female
- Nationality: Ghanaian
Languages
- English
- Akan
References
Available upon request
Nationalservice
Driver And Vehicle Licensing Authority, Service Excellence Unit, Assisted customers
Personal Traits
- Ability to work in a team and as an individual
- Ability to complete tasks
- Good communication skills
- Able to work under pressure
Languages
English
Upper Intermediate
B2
Akan
Beginner
A1
Timeline
National Service
Driver And Vehicle Licensing Authority
11.2023 - 09.2024
Sales Personnel
SANICE LE MANERA
01.2022 - 01.2023
Intern
ROLAC PHARMACY
01.2021 - 01.2022
Sales Personnel
SHE CLASSY
01.2017 - 01.2018
Bachelor of Arts - Sociology And Information Studies
University Of Ghana
DIPLOMA - Librarianship
University of Ghana
WASSCE - General Arts
Unity international college
BECE -
Presec St Andrews