Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maripearl Kpabitey

ACCRA

Summary

Dynamic professional with a proven track record at Mainland Hotel, adept in call handling and maintaining confidentiality. Excelled in leadership roles, enhancing team efficiency and customer satisfaction at Sky Lounge and Commodore Restaurant. Skilled in schedule oversight and reporting, with a focus on continuous improvement and strategic problem resolution.

Overview

6
6
years of professional experience

Work History

Manager's Assistant

Mainland Hotel
02.2023 - 09.2024
  • Responded to and directed incoming calls and other communication.
  • Scheduled meetings and managed calendar.
  • Ran errands to support daily needs of management.
  • Resolved basic computer and office equipment issues through troubleshooting.

Supervisor

Sky Lounge
01.2022 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Conducted regular reviews of operations and identified areas for improvement.

Customer Service Manager

Commodore Restaurant
09.2018 - 01.2022
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Education

Bachelor of Science - Nursing

Family Health University College
Accra, Ghana
06-2024

High School Certificate - General Arts

Aburi Girls High School
Accra, Ghana
10-2018

Skills

  • Call handling
  • Maintaining confidentiality
  • Schedule oversight
  • Reporting and documenting

Accomplishments

  • Organized programs such as health talks and SRC programs.
  • Assisted in the counting of votes for accurate representation of leaders.
  • Helped supervise the members of the team.


Languages

English
Twi (Ghanaian Languages)

Timeline

Manager's Assistant

Mainland Hotel
02.2023 - 09.2024

Supervisor

Sky Lounge
01.2022 - 01.2023

Customer Service Manager

Commodore Restaurant
09.2018 - 01.2022

Bachelor of Science - Nursing

Family Health University College

High School Certificate - General Arts

Aburi Girls High School

Similar Profiles

CREATE PROFILE
Maripearl Kpabitey