Mariella Njillow Silla
Accra
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Also, a highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales and Business Developer
3Y Logistics & Consulting
Tema, Ghana
01.2023 - 08.2023
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed, maintained and utilized diverse client base.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Optimized sales funnels by analyzing performance data, identifying areas for improvement, and implementing appropriate changes accordingly.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Research Analyst & Sales Representative
ACCPA
California, U.S.A
04.2021 - 10.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Developed and implemented sales strategies to increase profits.
- Improved data accuracy by conducting in-depth research and analysis on industry trends and market behavior.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Interpreted data and made recommendations from findings.
Shipping and Logistics Coordinator
AA+ Transport & Logistics Company
Accra, Ghana
09.2020 - 03.2021
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Entered data, generated reports, and produced tracking documents.
- Handled incoming and outgoing shipping and receiving activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Monitored front areas so that questions could be promptly addressed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
Education
Master of Arts - Port And Shipping Administration
Regional Maritime University
Accra, Ghana09.2020
Bachelor of Science - Sociology And Anthropology
University Of Buea
Buea, Cameroon03.2014
Skills
- Point of sale operation
- Client management
- Verbal and written communication
- Appointment Scheduling
- Analytics
- Food safety and sanitation
- Customer Relationships
- Customer service and support
- Research
- Reporting capabilities
- Public Speaking
- MS Office
- Excellent Communication
- Administration and Operations
- Event Planning
- Customer Service Management
- Documentation and control
- Project Coordination
- Operations Management
- Multitasking and Organization
- Updating Stakeholders
- Vendor Management
- Recordkeeping
- Payroll Administration
- Data Entry
- Administrative Management
Certification
Certificate of Participation in the Oil & Gas Career Master Class 2022
Certificate of Participation in Whitestone Training for INCOTERMS & LETTERS OF CREDIT 2022
Awarded Certificate of Completion of PEP Data Research Course 2021
Certificate of Participation in Supply Chain Conference 2019
Certificate of Participation in TechnipFMC lecture on The Future of Logistics and Supply Chain in the Oil and Gas industry 2019
Certificate of recognition from PAX ROMANA RMU for commitment and participation 2019
Cooking, Dancing, Reading, Praying, Driving, Travelling
Cooking: I like to eat healthy so i cook most of my food and also makes sure everyone around me eats well. I cook alot at home for my family and mostly our local dishes.
Dancing: I like dancing alot especially in church and also when am in the mood to dance
Reading/Studying: I always want to gain new knowledge, know what is happening online and around me. I am always reading to add value to my career.
Driving: I love driving. It helps me get use to the steeling wheel and keeps me focus on the road and also assist in relaxing my mind.
Travelling: I like to get to meet new people, go to new places, make new friends, create new memories too.
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Sales and Business Developer
3Y Logistics & Consulting
01.2023 - 08.2023
Research Analyst & Sales Representative
ACCPA
04.2021 - 10.2022
Shipping and Logistics Coordinator
AA+ Transport & Logistics Company
09.2020 - 03.2021
Master of Arts - Port And Shipping Administration
Regional Maritime University
Bachelor of Science - Sociology And Anthropology
University Of Buea