Marian Otiwaah Addo
Accra
Summary
Results-driven Management Consultant with over 12 years of experience in the financial sector, demonstrating expertise in risk management, policy formulation, and customer experience enhancement. Skilled in credit analysis, regulatory compliance, and possessing strong interpersonal and communication abilities. Proficient in leading cross-functional teams, developing strategic initiatives for operational efficiency, and fostering a culture of compliance and excellence. Committed to continual personal and professional development, with a passion for advocacy and optimizing processes for sustainable success.
Overview
18
18
years of professional experience
Work History
Assistant Head, Internal Control & Compliance, Risk Management & Anti-Money Laundering & Company Secretary
OAK Financial Services Limited
02.2023 - Current
- Led enterprise-wide risk management initiatives, implementing stress tests on risk portfolios, resulting in a 15% reduction in risk levels
- Developed and maintained an AML/CFT Compliance Programme, achieving 100% adherence to compliance procedures and regulations
- Directed the filing of suspicious transaction reports with the Financial Intelligence Centre, ensuring timely compliance with regulatory obligations
- Conducted semi-annual reverse stress-testing, enhancing risk governance and informing management of potential risk tendencies
- Assisted management and the Board in meeting legal and regulatory responsibilities, reducing exposure to violations and financial loses
Assistant Branch Manager
OAK Financial Services Limited
11.2019 - Current
- Launched a successful agency at OAK Financial Services, managing marketing and operations, and increasing agency revenue by identifying alternative markets
- Led digital marketing efforts, reducing budgeted advertising expenditures through innovative approaches
- Created and implemented a data monitoring system, ensuring timely follow-ups on loans and minimizing default rates
- Provided strategic insights and communication, resulting in strategic borrowing and maintaining a low NPL (Non-Performing Loans)
- Appointed head of Media Committee and served as the Communication representative to the regulator
- Promoted to Manager, leading strategic restructuring of business operations and negotiating agreements to recoup company losses
- Supervised an agile team of 5 employees and made recommendations regarding performance evaluations.
Credit Officer
OAK Financial Services Limited
03.2016 - 10.2019
- Conducted credit risk analysis on loan applications, significantly reducing the number of bad loans
- Managed high-value client negotiations and complaint resolutions, minimizing churn and maintaining client confidentiality
- Processed loan applications within 48 hours, resulting in increased customer satisfaction
- Ensured compliance with AML regulations, reducing errors through thorough quality assurance
- Managed loan portfolios and provided financial advice, fostering client confidence in company services
- Recommended approval or disapproval of credit loans.
Administrative Officer
OAK Financial Services Limited
03.2010 - Current
- Led the transition to a paperless practice, implementing an internal digital communication platform, and reducing departmental budgets
- Coached and managed a team of five, providing administrative support for operational management in finance, credit departments, and three branches
- Built strong customer relationships and instituted effective response systems to resolve customer queries and complaints
- Managed staff and director meetings, conferences, training, recruitment, interviews, travel, and special events
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Business Development Manager
Inter Africa Insurance Brokers
01.2007 - 11.2009
- Increased company revenue by 75% through effective sales and marketing of insurance policies
- Handled customer complaints and queries, ensuring high satisfaction levels
- Prepared and delivered presentations on insurance policies to diverse stakeholder groups
- Designed and maintained a client database system, enhancing audit and accountability processes
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
Sales Supervisor
CTK CiTylinK Ltd
04.2007 - 06.2009
- Managed a team of ten (10), overseeing daily flights and ensuring accountability through stock-taking systems
- Analyzed flight patronage and customer behavior, providing reports for decision-making
- Developed a feedback system to evaluate service delivery and its impact on customer engagement initiatives
- Carried out spontaneous and alternative solutions to unplanned situations such as flight cancellation to save the image of the company
- Developed a feedback system to receive customer complaints and insights to evaluate service delivery and its impact on engagement initiatives which increased customers and number of flights
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
Education
No Degree - Advance Certificate, Cyber Security &Data Forensic
Bluecrest University College
Accra06-2023
French - B1, conversational
Alliance Française
Accra, Ghana12.2018
MBA - Human Resource Management
Open University of Malaysia (AIT)
Accra, Ghana12.2016
Bachelor of Arts - Political Science with Linguistics
University of Ghana- Legon
Accra, Ghana12.2005
High school or equivalent - Literature in English, History, Christian Religious Studies and French
Wesley Girls High School
Cape-Coast, Central Region12.1999
Skills
- Recruitment and hiring
- Special education
- Human resources
- Diversity and inclusion
- Team management
- Facilities management
- Innovation and creativity
- File and record keeping
- Project management
- Data entry
- Meeting scheduling
- Support services
- Project Support
- Microsoft Office Suite
- Fundraising strategies
Languages
English
French
Spanish
Akan
Ga
Continuous Professional Development
- 12/2021, MySQL for Data Analytics and Business Intelligence, Udemy (Online Program)
- 07/2020, Beginning Project Management; Project Management Level One, Udemy (Online Program)
- 05/2020, Microsoft Excel - Excel from Beginner to Advanced Level, Udemy (Online Program)
- 2019, Anti-Money Laundering, Bank of Ghana
- 2019, Corporate Governance (Incomplete), The Chartered Governance Institute (ICSA)
- 2018, New Banking Regulations and Business Expansion (The Case of OFSL), OAK Financial Services Limited
- 2017, Surviving the Turbulent Competitive Environment, OAK Financial Services Limited
- 2015, OAK Business Model and Strategy, OAK Financial Services Limited
- 2014, Building Group and Individual Capacity for Success, Pentacle (UK Training Company)
- 2013, Personal Leadership and Effectiveness Training, Cednomics (Ghanaian Training Company), Accra
Timeline
Assistant Head, Internal Control & Compliance, Risk Management & Anti-Money Laundering & Company Secretary
OAK Financial Services Limited
02.2023 - Current
Assistant Branch Manager
OAK Financial Services Limited
11.2019 - Current
Credit Officer
OAK Financial Services Limited
03.2016 - 10.2019
Administrative Officer
OAK Financial Services Limited
03.2010 - Current
Sales Supervisor
CTK CiTylinK Ltd
04.2007 - 06.2009
Business Development Manager
Inter Africa Insurance Brokers
01.2007 - 11.2009
No Degree - Advance Certificate, Cyber Security &Data Forensic
Bluecrest University College
French - B1, conversational
Alliance Française
MBA - Human Resource Management
Open University of Malaysia (AIT)
Bachelor of Arts - Political Science with Linguistics
University of Ghana- Legon
High school or equivalent - Literature in English, History, Christian Religious Studies and French
Wesley Girls High School
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