MARIAN NELSON- NETTEY
Accra
Summary
Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
25
25
years of professional experience
Work History
Administrator
Wiliebanks School Complex
Damafa Accra
10.2009 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures
- Improved employee productivity with effective time management strategies for daily tasks
- Enhanced internal communication by creating a centralized information hub accessible to all staff members
- Reduced overhead costs through careful budget management and resource allocation
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion
- Maintained accurate documentation of company policies and procedures for easy reference by all employees
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
Administrative Assistant
Volta River Authority
Accra
08.2008 - 08.2009
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Receptionist
Hill View Guest House
New Gbawe Accra
02.1999 - 06.2004
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Helped maintain office security by monitoring visitor access and issuing badges as needed
- Increased customer retention rates through exceptional communication skills and problem-solving abilities
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Reduced incoming call response time by implementing an effective call routing system
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Higher National Diploma (HND) - Secretaryship And Management Studies
Cape Coast Technical University
07.2008
Senior Secondary Certificate Examination (SSCE) - Home Economics
Aggrey Memorial Senior Secondary School
12.1997
Skills
- Resource Optimization
- Presentation Creation
- Supplies Ordering
- Executive Support
- Staff Management
- Customer Service
- Record Preparation
- Expense Reporting
- Equipment Usage Tracking
- Attention to Detail
- Office Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved [Issue) which led to [Results).
- Achieved [Result) by completing [Task) with accuracy and efficiency.
Timeline
Administrator
Wiliebanks School Complex
10.2009 - Current
Administrative Assistant
Volta River Authority
08.2008 - 08.2009
Receptionist
Hill View Guest House
02.1999 - 06.2004
Higher National Diploma (HND) - Secretaryship And Management Studies
Cape Coast Technical University
Senior Secondary Certificate Examination (SSCE) - Home Economics
Aggrey Memorial Senior Secondary School
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