Mariama Kakraba
Obuasi
Summary
Proven leader and innovative entrepreneur with a track record of enhancing customer relations and financial management at Cakes and cases and Family Business. Excelled in driving sales through strategic marketing and meticulous attention to detail. Skilled in team collaboration and time management, achieving significant customer satisfaction and operational efficiency. Demonstrates emotional intelligence and engineering technical skills, contributing to sustained business growth.
Overview
5
5
years of professional experience
Work History
Business Owner/Head Baker
Cakes And Cases
Obuasi
01.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Shop Attendant
Family Business
Obuasi
09.2019 - Current
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their experience.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
- Welcomed customers by determining drink interests and needs.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
Intern
Mac Partners Training Institute
Obuasi
10.2023 - 11.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
Education
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University Of Science And Technology
Kumasi08.2024
Skills
Customer Relations
Attention to Detail
Driven and Determined
Financial Management
Emotional intelligence
Level headed
Team work
Engineering technical skilss
Time management
reading, fashion, interior designing, public speaking
I'm a final year mechanical engineering student with a passion for innovation and creating things that work beautifully. But my love for aesthetics extends beyond the technical realm. When I'm not tackling complex equations, you might find me:
Whipping up delectable treats as a certified baker and the proud owner of Cakes and Cases.
Curating inspiring interiors – I have a deep love for interior design.
Experimenting with the latest fashion trends.
Beyond the world of engineering, I'm:
A public speaking enthusiast who thrives on sharing knowledge and ideas.
A dedicated volunteer who enjoys giving back to the community.
An avid reader who loves getting lost in a captivating book.
A nature lover who finds peace and inspiration in the outdoors.
I believe this unique combination of skills and interests makes me a well-rounded individual with a lot to offer. I'm always excited to connect with like-minded folks and explore new opportunities.
Timeline
Business Owner/Head Baker
Cakes And Cases
01.2024 - Current
Intern
Mac Partners Training Institute
10.2023 - 11.2023
Shop Attendant
Family Business
09.2019 - Current
Bachelor of Science - Mechanical Engineering
Kwame Nkrumah University Of Science And Technology