Mariam Mohammed
Accra
Summary
A highly organized and customer focused administrative professional with over five years of experience in office administration, client relationship management, customer service, logistics coordination, and business operations. Demonstrated ability to manage front office activities, maintain accurate records, coordinate schedules, and provide exceptional client support in fast paced environments. Strong communication, interpersonal, and organizational skills with proficiency in Microsoft Office Suite. Currently pursuing a Master of Arts in Development Communication while seeking to contribute to the operational excellence of a reputable organization within the mining industry.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Client Relationship Manager
Tesprom Estate Limited
01.2024 - 01.2026
- Managed relationships with prospective and existing clients, ensuring high levels of customer satisfaction.
- Coordinated property inquiries, inspections, documentation, and follow up processes.
- Prepared client reports, contracts, and administrative correspondence.
- Resolved client concerns promptly while maintaining professionalism.
- Worked closely with management to improve service delivery and client retention.
- Maintained accurate customer records and updated company databases.
Founder and Operations Manager
Flavor Fest (Online Baking Business)
01.2022 - 01.2024
- Managed daily business operations including production planning and customer orders.
- Coordinated procurement of baking materials and inventory management.
- Provided customer service through social media and online platforms.
- Managed financial records, budgeting, and sales tracking.
- Developed marketing strategies that increased customer engagement and repeat business.
- Ensured timely production and delivery of customer orders.
Front Desk Officer and Cashier
LEDing Medical Centre
01.2021 - 01.2022
- Served as the first point of contact for patients and visitors, ensuring a welcoming and professional environment.
- Registered patients, scheduled appointments, and maintained confidential patient records.
- Processed payments, issued receipts, and reconciled daily cash transactions accurately.
- Responded to enquiries and directed patients to the appropriate departments.
- Prepared daily financial reports and assisted management with administrative duties.
- Maintained efficient front office operations while ensuring excellent customer service.
Assistant Manager (Operations and Logistics)
Shabasa Travel and Tour
01.2020 - 01.2021
- Coordinated travel logistics including flight bookings, accommodation, transportation, and tour arrangements.
- Supervised daily office operations to ensure efficient service delivery.
- Managed customer enquiries and resolved travel related issues promptly.
- Assisted in preparing operational reports and maintaining company records.
- Coordinated with service providers and business partners.
- Supported business development activities and client acquisition.
National Service Personnel
National Communications Authority (NCA)
01.2018 - 01.2019
- Assisted with administrative and public relations activities.
- Conducted research and prepared briefing notes for departmental meetings.
- Supported stakeholder communication initiatives.
- Assisted in organizing public education programmes on SIM registration.
- Managed office documentation and filing systems.
Public Relations Intern
Tamale Metropolitan Assembly
01.2016
- Assisted in organizing press conferences and public events.
- Supported communication between management and community stakeholders.
- Prepared communication materials and reports.
- Assisted in public relations and administrative activities.
Education
Master of Arts (M.A.) - Development Communication
African University of Communication and Business
Bachelor of Arts - Communication and Public Relations
Islamic University College
GhanaSkills
- Office Administration
- Client Relationship Management
- Customer Service Excellence
- Front Desk Administration
- Records and Document Management
- Cash Handling and Financial Transactions
- Scheduling and Coordination
- Logistics and Operations Support
- Communication and Interpersonal Skills
- Report Preparation
- Time Management
- Problem Solving
- Team Collaboration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office Suite
- Power BI
- Internet Research
- Email Management
- Social Media Management
- Data Entry
- Digital Record Keeping
Certification
- Professional Certificate in Microsoft Office, Open Labs Ghana
- Professional Development Certificate in Customer Service and Work Attitude, Dotterys Consult
Languages
- English, Fluent
- Dagbani, Native
- Twi, Fluent
- Hausa, Fluent
Timeline
Client Relationship Manager
Tesprom Estate Limited
01.2024 - 01.2026
Founder and Operations Manager
Flavor Fest (Online Baking Business)
01.2022 - 01.2024
Front Desk Officer and Cashier
LEDing Medical Centre
01.2021 - 01.2022
Assistant Manager (Operations and Logistics)
Shabasa Travel and Tour
01.2020 - 01.2021
National Service Personnel
National Communications Authority (NCA)
01.2018 - 01.2019
Public Relations Intern
Tamale Metropolitan Assembly
01.2016
Master of Arts (M.A.) - Development Communication
African University of Communication and Business
Bachelor of Arts - Communication and Public Relations
Islamic University College