MARGARET ABENA AMPOMAH
Takoradi
Summary
To succeed in an environment of growth and excellence and pursue a career which provides me satisfaction to serve in the best possible way with sheer determination and commitment while enhancing my working capacities and professional skills. TRAINING PROGRAMMES ATTENDED
Anti-Money Laundering and Counteracting Financial Terrorism (AML & CFT)
KYC training
Good Customer Service Techniques
Cheques handling and its management
Relationship and account Management
Professional Selling Skills
DISSERTATION
Technology and bank performance, a case study of Universal Merchant Bank (UMB)- A dissertation submitted in partial fulfillment for the award of a Master of Business Administration (MBA) in Finance.
Financing of small-scale businesses, a case study of Ahantaman Rural Bank Limited- A dissertation submitted in partial fulfillment for the award of a Higher National Diploma (HND)in Accounting. PERSONAL ATTRIBUTES
A team player who accepts responsibilities
A positive attitude towards work and safety
A quick learner with a mind to learn and work
A good listener
Overview
13
13
years of professional experience
Work History
GHANA HEALTH SERVICE/ADABRAKA POLYCLINIC
- During the mandatory National Service my responsibilities included, updating NHIS records, cashiering duties, reconciliation of receipts and payment from records
- INDUSTRIAL ATTACHMENTS
- Ghana Revenue Authority
- Axim Road Community Credit Union
Customer Consultant
UNIVERSAL MERCHANT BANK
08.2017 - Current
- Delivering over the counter service via accurate and efficient processing while projecting a warm and pleasant image
- Specific duties and responsibilities include but not limited to the following;
- Handling general phone and walk-in enquiries and giving advice on available products and services
- Opening of accounts, compiling information about new accounts, and file related forms or other documents
- Informing customers of procedures for applying for banking services, such as ATM cards, direct deposit of cheques and certificates of deposit
- Investigating and correcting errors upon customers' request using customer and bank records
- Handling of customer complaints
- Up and cross-selling of company’s products and services
- Issuance of bank cards
Teller & Customer Service
UNIVERSAL MERCHANT BANK
10.2013 - 07.2017
- Performed the role of Customer Service or Teller as and when required over the period and distinguished myself on both roles
- The duties & responsibilities included but unlimited to the following;
- Receiving, paying out of transactions and keeping records of money and negotiable instruments involved in the company’s various transactions
- Handling general phone and walk-in enquiries
- Identifying transaction mistakes when debits and credits do not balance
- Handling general phone and walk-in enquiries
- Issuance of bank cards
- Payment of foreign remittances (Vigo, MoneyGram, Western Union, Sigue
- Etc.)
- Examine cheques for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
ECOBANK GHANA LTD
09.2010 - 09.2013
- Performed three roles at the branch in my 3years stint with the company
- The roles of Teller, Customer Service and Back-Office
- The summary of duties and responsibilities are as follows;
- Payments, receipts of cash and money transfers (MoneyGram/Western Union/Rapid Transfer, etc.)
- General administrative work, including preparation of memos, customer letters and documentation
- Reconciliation of operating accounts for daily control as well as surprise audit proofing
- Gathering/preparation of statistics for service quality and productivity indicators
- Execution, distribution, recording of customer instructions from various channels (e.g., mail, phone)
- Receiving of bills (ECG, GWCL, DELMAS PAYMENT, ETC)
- Processing of fees (E-COLLECT, BANKCOLLECT, WEAC, ETC.), E-zwich and POS transactions
- Collection of import duty payment, preparation of daily summary and report uploads (GCNET)
- Processing of local and foreign Transfers
- ATM reconciliation and Cheque processing (outward/inward clearing cheques & Cheque requests)
Education
Master of Business Administration GIMPA - Business Administration
Bachelor of Commerce (B.Com - undefined
University of Cape Coast
Higher National Diploma (HND - Accounting
Takoradi Polytechnic
Diploma - Sales and Marketing Management
ABMA
Senior Secondary Certificate - undefined
Fijai Secondary School
Skills
PERSONAL DETAILSundefined
Timeline
Customer Consultant
UNIVERSAL MERCHANT BANK
08.2017 - Current
Teller & Customer Service
UNIVERSAL MERCHANT BANK
10.2013 - 07.2017
ECOBANK GHANA LTD
09.2010 - 09.2013
GHANA HEALTH SERVICE/ADABRAKA POLYCLINIC
Master of Business Administration GIMPA - Business Administration
Bachelor of Commerce (B.Com - undefined
University of Cape Coast
Higher National Diploma (HND - Accounting
Takoradi Polytechnic
Diploma - Sales and Marketing Management
ABMA
Senior Secondary Certificate - undefined
Fijai Secondary School
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