MARGARET YAA FIAGBENU

Administrative management.

- Conducting regular inventory checks and procuring office supplies to ensure seamless operations.

- Coordinating with vendors to facilitate office services, and maintaining efficient partnerships.

Managing the Managing Director's daily schedule, ensuring conflict-free bookings, and optimal productivity.

Executive Support.

- Provided personalized assistance to senior staff, ensuring timely administrative support and driving business success.

- Coordinated business travel arrangements for staff and management, guaranteeing smooth logistics.

Office Operations.

- Maintaining accurate and up-to-date records and files for the Managing Director.

Ensuring facility maintenance and upkeep for a safe and healthy work environment.

- Arranging meeting spaces and supplies for office gatherings and events.

Human Resources and Budgeting

- Assisting with HR tasks and other initiatives.

- Procuring office supplies within allocated budgets.

Procurement

- Source and procure goods, services, and materials from suppliers and vendors.

- Negotiate prices, terms, and conditions to ensure best value for the organization.

- Manage supplier relationships and ensure timely delivery of goods and services.

• Handling front desk inquiries and customer complaints.
• To develop feedback procedures for customers to use
• Issuing container deposit waiver letters to clients on a daily and frequent basis.
• Sending weekly schedules to all clients, including the staff, with email addresses.
• Updating the system with correct consignee details, and sending emails to the port of loading for the correct contact details of clients whose details are not in the manifest.
• Checking demurrage-free days for customers.
• Sending an arrival notice to clients, informing them about the arrival of the vessel, the start date for invoicing, as well as the location of their container.
• Assisting customers through various procedures.
• Creating partner codes for new customers and new shippers.
• Followed up on Long stay containers (Laden in port, transit and out with consignee)

• Providing information and advice to customers in relation to documentation, and other general export queries.
• Create booking numbers for shippers.
• Preparation of Bill of Lading (documentation).
• Make corrections and changes as per the shipper’s request on the Bill of Lading.
• Preparation of the container discharge list.
• Create CMRs for container movement to terminals.
• Providing a vessel load list for port operators (MPS and GPHA), and vessel planners (PIL and partners).
• Retrieve the manifest and submit it to the Ghana Shippers Authority and GPHA.

• Providing a soft copy of the invoice (detention invoice/local charges) to clients via email.
• Providing a hard copy (just the detention invoice) over the counter.
• Issuing further demurrage invoices to the client.