Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Referees
Timeline
Generic

Margaret Danso

Accra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Persistent communicator with firm but fair approach to rule enforcement. Demonstrates respect and empathy when handling financial disputes. Skills include record control, data confidentiality and deadline management.

Overview

25
25
years of professional experience

Work History

Recovery Officer

AE Micro Credit Services
09.2018 - Current
  • Multitasked effectively between numerous cases simultaneously as well as maintained high levels of organization throughout my workday.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Acted as a liaison between clients and other departments within the company, ensuring seamless communication and facilitating prompt resolution of any disputes.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Reduced account delinquency rates by promptly addressing early-stage delinquencies through proactive outreach efforts.
  • Assessed debtors'' financial situations and crafted customized payment plans, enhancing the likelihood of successful repayments.

Debt Recovery Officer

Liberty Law Consult
08.2015 - 03.2018
  • Minimized company risk exposure by adhering strictly to federal regulations and industry best practices during all collection activities.
  • Streamlined internal processes for faster results by optimizing workflows and prioritizing high-impact cases.
  • Negotiated payment plans with delinquent account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
  • Managed a large caseload of diverse accounts, prioritizing tasks to maximize recovery rates and maintain client satisfaction.
  • Enhanced company reputation for effective debt recovery through consistent, professional interactions with both debtors and creditors.
  • Demonstrated a high level of empathy towards debtors while maintaining a firm stance on repayment terms, balancing the need for compassion with professional obligations to clients.
  • Collaborated with legal teams to enforce judgments and initiate garnishments, resulting in successful debt recoveries.
  • Conducted thorough research on debtor financial situations, enabling more targeted and effective collection strategies.
  • Worked closely with credit bureaus to update debtor credit reports accurately after successful collections or settlements.

Teaching Assistant

Presec Staff /Primary and Junior High School
10.2012 - 07.2013
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Maintained safety and security by overseeing students in recess environments.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Mentored and tutored individual students needing additional help.

Human Resources Intern

TV3 Network Limited
07.2010 - 08.2010
  • Worked with HR team to coordinate company events.
  • Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
  • Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
  • Answered phone and performed clerical duties to assist human resources department.

Laboratory Assistant

Holy Family Hospital
09.2000 - 06.2005
  • Processed patient specimens according to priority and documented results.
  • Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
  • Maintained documentation on tests performed in lab.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
  • Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Prepared blood smears and determined levels of normalcy.

Education

Bachelor Of Arts Business Studies - Banking And Finance

Wisconsin International University College
08.2012

Certificate - Logistics And Transport Management

Central Professional Institute
Logistics And Transport Management
10.2010

Basic Amadeus Functionality Course - Basic Amadeus Functionality

Amadeus Certified Agent
10.2008

Certificate - General Travel Knowledge, Airfares And Ticketing

Airline Resource And Training Center
10.2007

Certificate - Introduction To Computer, Introduction To Windows

Ghana Armed Forces Data Processing Center
04.2007

West African Examinations Certificate - Agriculture Science

Nkawkaw Secondary School
12.1999

Basic Education Certificate -

St Anthony Primary And Junior Secondary School
07.1996

Skills

  • Loan restructuring
  • Debt Negotiation
  • Settlement Negotiation
  • Teamwork and Collaboration
  • Debt Repayment Negotiation
  • Self Motivation
  • Documentation and Recordkeeping
  • Professionalism
  • Bookkeeping
  • Familiar with locating individuals

Hobbies and Interests

  • Watching of Football
  • Watching of Movies
  • Cooking

Referees

Co. Adje Gyan PresbyMethodist Burma Camp 0208458831

Col.(Dr) Kwame Adomako Acheampong 37 Military Hospital 0244067243

Timeline

Recovery Officer

AE Micro Credit Services
09.2018 - Current

Debt Recovery Officer

Liberty Law Consult
08.2015 - 03.2018

Teaching Assistant

Presec Staff /Primary and Junior High School
10.2012 - 07.2013

Human Resources Intern

TV3 Network Limited
07.2010 - 08.2010

Laboratory Assistant

Holy Family Hospital
09.2000 - 06.2005

Bachelor Of Arts Business Studies - Banking And Finance

Wisconsin International University College

Certificate - Logistics And Transport Management

Central Professional Institute

Basic Amadeus Functionality Course - Basic Amadeus Functionality

Amadeus Certified Agent

Certificate - General Travel Knowledge, Airfares And Ticketing

Airline Resource And Training Center

Certificate - Introduction To Computer, Introduction To Windows

Ghana Armed Forces Data Processing Center

West African Examinations Certificate - Agriculture Science

Nkawkaw Secondary School

Basic Education Certificate -

St Anthony Primary And Junior Secondary School

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