Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Margaret Dadzie

Kumasi

Summary

With a passion for helping others, I’ve evolved into an enthusiastic professional adept in customer service, payment processing, and sales. As a responsive Customer Service Cashier with exceptional mathematical abilities and multitasking skills, I consistently exceed expectations and build customer loyalty. Having successfully managed my own shop, I approach every job as if it were my own, boosting the performance of businesses I’ve partnered with. My track record of meeting company needs through organized and consistent practices, along with my ability to thrive under pressure and adapt to new situations, enhances any organizational brand.

My extensive hands-on experience in financial institutions and other establishments has refined my skill in maintaining seamless business operations. With a robust work ethic, adaptability, and the ability to work effectively unsupervised, I am driven to succeed. Eager to embrace new challenges and continually learn, I am committed to supporting organizational success in diverse environments, including educational institutions, where fostering a positive and efficient atmosphere is essential.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Meg's Clothing retail
Kumasi
01.2022 - Current
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Resolved customer complaints efficiently and professionally.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Attended trade shows, conferences, and other events as a representative of the company's brand.
  • Assisted in developing pricing strategies based on market research data and competitor analysis.
  • Ensured compliance with company policies and procedures related to sales operations.
  • Managed inventory levels at store locations according to corporate guidelines.
  • Developed and implemented sales strategies to increase customer base.
  • Maintained relationships with customers through regular follow-up calls and emails.

Customer Service Cashier

Jacosah Enterprise
02.2018 - 10.2021
  • Greeted customers and provided friendly customer service.
  • Assisted customers with locating merchandise within the store.
  • Resolved customer complaints in a professional manner.
  • Verified that all coupons were valid prior to processing them into the system.
  • Balanced cash drawers at the end of each shift.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Shop Manager

Redeem Transact Ventures
Tema
08.2015 - 01.2018
  • Implemented strategies to increase sales and profitability of the shop.
  • Responded to customer inquiries in a timely manner.
  • Enforced company policies regarding employee conduct, attendance, dress code.
  • Reviewed financial reports and took corrective action when needed.
  • Negotiated supplier contracts for goods at favorable prices.
  • Ensured compliance with local health codes by conducting regular inspections of the premises.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Facilitated prompt resolution of customer problems and complaints.

Education

High School Diploma -

Agona Odoben Senior High School
Agona Odoben, Ghana
06-2014

Skills

  • Sales team oversight
  • Report writing and budgeting
  • Sales team assistance
  • Sales Coaching
  • Order Management
  • Inventory Control
  • Client acquisition
  • Interpersonal relations
  • Communication skills
  • Negotiation skills

Affiliations

  • A trained fashion designer (seamstress) with a deep passion for sewing, particularly for family and friends.
  • Offer personalized shopping services for busy professionals who lack the time to shop for themselves.
  • Provide unofficial catering services featuring various Ghanaian dishes for DPS International Ghana teachers as a side business, addressing the school's lack of lunch provision.
  • Managing a household as a mother of three, including supervising homeworks.

Certification

  • Sales Skills and Soft Skills For Marketing & Negotiation- To be awarded by Udemy Business

Languages

Fante
First Language
English
Advanced (C1)
C1

Timeline

Sales Supervisor

Meg's Clothing retail
01.2022 - Current

Customer Service Cashier

Jacosah Enterprise
02.2018 - 10.2021

Shop Manager

Redeem Transact Ventures
08.2015 - 01.2018

High School Diploma -

Agona Odoben Senior High School
Margaret Dadzie