Margaret Akua Tawiah
Accra
Summary
Dedicated Receptionist experienced in customer service and patient record management. Enhanced office organization and fostered team collaboration to improve patient experiences while maintaining confidentiality. Delivered exceptional support in fast-paced environments with strong computer skills and effective telephone etiquette.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Receptionist
Horla savior clinic
Accra
02.2023 - 09.2025
- Greeted patients and visitors warmly upon arrival at the clinic.
- Handled patient check-in and check-out processes smoothly and accurately.
- Managed appointment scheduling using clinic software system efficiently.
- Answered phone calls and directed inquiries to appropriate staff members.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained organized patient records and ensured confidentiality compliance.
- Managed inventory of office supplies to ensure availability for daily operations. to ensure adequate stock levels.
Education
Diploma - Cosmetology
Levelx Training Academy
Accra, Ghana 10.2025 - 07.2026
Skills
- Appointment scheduling
- Patient record management
- Office organization
- Customer service
- Team collaboration
Timeline
Diploma - Cosmetology
Levelx Training Academy
10.2025 - 07.2026
Receptionist
Horla savior clinic
02.2023 - 09.2025