Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

MARDIYA BAWA

Summary

I am a Certified Virtual Assistant from ALX Africa, with expertise in administrative support, document preparation, transcription, and calendar management. Currently pursuing a master's in international law at the University of Ghana, I am working towards my dream of becoming a human rights activist.

As an experienced entrepreneur, I have a proven track record of launching and growing successful ventures in dynamic markets. I am skilled in strategic planning, business development, and financial management, driving impactful results and fostering sustainable growth. Recognized for my adaptability, innovation, and ability to foster team collaboration, I consistently achieve significant outcomes and respond effectively to evolving challenges.

In addition, I am enrolled in the AI Career Essentials program at ALX Africa, where I am enhancing my skills in leveraging AI tools to streamline operations and improve efficiency, further broadening my expertise to make a positive impact on the global business landscape.

Overview

4
years of professional experience
1
Certification

Work History

O.K NARO SUPERMARKET

Marketing and Sales Representative
08.2021 - 09.2024

Job overview

  • Managed sales transactions and maintained accurate accounting records
  • Provided exceptional customer service to maximize satisfaction and loyalty
  • Trained and coached 3 to 4 sales associates monthly, enhancing product knowledge and sales techniques
  • Improved customer satisfaction ratings and increased sales revenues through effective training
  • Addressed client concerns promptly, enhancing overall client satisfaction
  • Generated 30 additional sales opportunities by employing upselling and cross-selling techniques
  • Expanded customer base by managing 20 to 30 incoming calls daily and building strong relationships
  • Increased sales revenue by identifying and targeting high-potential accounts

DIYA'S HUB

Entrepreneurial Venture Founder
12.2020 - 05.2024

Job overview

  • Founded and managed a venture specializing in beauty apparel, detergent, and fabric conditioner, growing the business from an initial investment of 1,000 GHS to achieve an annual income of 4,000 GHS
  • Oversee all aspects of business operations, including product sourcing, marketing, and customer relations, achieving a 30% increase in customer satisfaction ratings through streamlined processes
  • Drove business growth through strategic planning, resulting in a 200% increase in revenue within the first year through the implementation of innovative marketing initiatives
  • Developed strong partnerships with 5 other businesses, fostering collaboration and expanding opportunities for growth, leading to a 25% increase in sales through joint promotions
  • Established a successful business by identifying market needs, launching 3 new products that addressed customer demands and increased market share by 40%
  • Delivered exceptional customer service by addressing client concerns within 24 hours, effectively resolving issues and maintaining a 90% customer retention rate

DIYA CHARITY FOUNDATION

Founder
11.2022 - 02.2024

Job overview

  • Founded Diya Charity Foundation with mission to promote women's economic empowerment
  • Raised awareness on importance of women's economic empowerment and highlight benefits of gender diversity in workforce
  • Advocated for local businesses and government agencies to prioritize contracting with women-owned businesses, thereby creating more job opportunities for women


National Media Commission

Collection and Analysis Officer
09.2020 - 07.2021

Job overview

  • Collaborated with team members to ensure timely and accurate reporting of assignments given by supervisors
  • Created awareness about climate issues, biodiversity conservations, water supply issues, soil depletion and other challenges facing the country
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue
  • Conducted thorough investigations into environmental complex cases, leading to successful resolution of numerous high-profile incidents
  • Enhanced public trust through community awareness efforts, organizing and participating in public education

Education

University of Ghana
Accra, Ghana

Master of Arts from International Law
09.2025

University Overview


Project Name:
A Relative Study of Marital Rights of Muslim Women: Exploring the Link Between International Human Rights and Islamic Law

Project Results Statement:
This research will examine the connection between Islamic marital law and international human rights law, focusing on the rights of Muslim women. The study will assess the protection of women's rights under Islamic law, specifically their rights to consent, divorce, and custody, and explore how cultural practices in various regions may undermine these rights. The project aims to identify areas where Islamic marital law can be aligned more closely with international human rights standards, particularly those outlined in CEDAW. The expected outcome is to propose solutions for harmonizing Sharia law with international frameworks to enhance the protection, empowerment, and autonomy of Muslim women in marital relationships.

University of Cape Coast

Bachelor of Arts from Social Sciences
10.2020

University Overview

  • Dissertation: Effect of Unemployment on Economic Growth in Ghana
  • Recipient of Student for Liberty Award, November,2019
  • Member of Ghana Muslim Student's Association (GMSA)
  • Member of Student for Liberty
  • Member of Dagbani Student's Association (DASA)
  • Member of Coalition of Domestic Election Observers

Skills

  • Strategic Thinking
  • Marketing
  • Document Preparation
  • Expense Tracking
  • Transcription Services
  • Virtual Assistant
  • Multitasking and time Management
  • Calendar Management
  • Entrepreneurial and Innovative
  • Goal Setting
  • Entrepreneurial personality
  • Fast Learner

Certification

  • ALX Virtual Assistant Program, in progress
  • Online English Course, in progress
  • Coalition of Domestic Election Observers (CODEO)

Languages

English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Founder
DIYA CHARITY FOUNDATION
11.2022 - 02.2024
Marketing and Sales Representative
O.K NARO SUPERMARKET
08.2021 - 09.2024
Entrepreneurial Venture Founder
DIYA'S HUB
12.2020 - 05.2024
Collection and Analysis Officer
National Media Commission
09.2020 - 07.2021
University of Ghana
Master of Arts from International Law
University of Cape Coast
Bachelor of Arts from Social Sciences
MARDIYA BAWA