MANUELLA ANANE
Waitress
Accra
Summary
Experienced and reliable hospitality professional with 3+ years in Food & Beverages. Committed to quality, profitability, and timely service. Strong leadership, communication, and teamwork skills, ensuring excellence and integrity in every task.
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Waitress
Eden Bar
2023.02 - 2024.03
- Upselling and promoting specials
- Ensuring restaurant cleanliness
- Processing payments and bills
- Serving food and drinks
- Delivering excellent customer service
- Handling complaints
- Fast and efficient with POS systems
- Bussing and resetting tables
Sales Girl
Ekumfi Juice Factory
2021.02 - 2022.01
- Advised customers on products and personalized recommendations
- Handled transactions and managed cash accurately
- Maintained a clean, organized, and well-stocked shop
- Built strong customer relationships, driving loyalty and repeat business
Waitress
Eden Bar
2019.01 - 2020.01
- Address issues efficiently as a team to ensure seamless service and quality
- Maintain workstation cleanliness throughout the shift
- Uphold quality standards and deliver customer service per guidelines
- Assist in event planning, setup, and cleanup
- Ensure table setup, refill glasses, and anticipate guest needs
Waitress
Kempinski Hotel Gold Coast City
2016.01 - 2017.01
- Attentively serving guests and delivering food
- Ensuring accurate, well-presented orders
- Maintaining food safety standards
Education
Diploma - Computer Science(IT)
HO Technical University
2018.01 - 2020.01
WASSCE certificate - undefined
Reverend John Teye Memorial Institute
2015.01 - 2018.01
Basic Education Certificate Examination - undefined
Oral Robert International
2013.01 - 2015.01
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Order accuracy
Team collaboration
Time management
Upselling
Attention to detail
Point of sale (POS) system operations
Personal Information
- Gender: Female
- Marital Status: Single
Timeline
Waitress
Eden Bar
2023.02 - 2024.03
Sales Girl
Ekumfi Juice Factory
2021.02 - 2022.01
Waitress
Eden Bar
2019.01 - 2020.01
Diploma - Computer Science(IT)
HO Technical University
2018.01 - 2020.01
Waitress
Kempinski Hotel Gold Coast City
2016.01 - 2017.01
WASSCE certificate - undefined
Reverend John Teye Memorial Institute
2015.01 - 2018.01
Basic Education Certificate Examination - undefined
Oral Robert International
2013.01 - 2015.01