Manuela Scheppelmann Oppon
Business Developer
Kumasi ,kumasi
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Managing Director
Famcare Diagnostics and Medical Consult
Kumasi, Ashanti Region
05.2021 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Hospital Administrator
Famcare Diagnostics And Medical Consult
Kumasi/Accra
12.2019 - 01.2021
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Planned annual budgets and established rates for available health services.
- Strengthened interdepartmental collaboration by facilitating regular meetings among key stakeholders throughout the organization.
- Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served by the hospital.
- Acted as liaison among governing boards, medical staff and department heads.
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Trained pharmacy interns and newly hired pharmacy technicians.
Operations Manager
Elim Fruits And More
Kumasi , Ashanti Region
07.2016 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Receptionist Administrator/Administrative Secretar
Royal Television
Kumasi
03.2014 - 05.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Education
MBA - Business Administration
Accra Business School
04.2023 - 06.2024
Bachelor Of Arts - Communication (public Relations)
Christian Service University College
Kumasi 06.2017 - 08.2021
Diploma In Business Studies - Accounting
Sunyani Technical University
Sunyani 06.2007 - 08.2010
High School Diploma -
Afua Kobi Ampen Girls Senior High School
Trabuom -Ashanti 08.2006 - 08.2007
Skills
- Strategic Planning
- Staff Management
- Employee Coaching and Motivation
- Project Management
- Problem-Solving Skills
- Workers' Compensation
- Client Relationships
- Contract Management
- Business Development
- Business Administration
- Recruitment Strategies
- Partnership Development
- Operations Management
- Performance Monitoring and Evaluation
- Advertising Campaign Development
- Administrative Support
- Corporate Communications
- Payroll Administration and Timekeeping
Languages
English
Upper intermediate (B2)
Twi
Advanced (C1)
Certification
- MBA Business Administration 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
MBA - Business Administration
Accra Business School
04.2023 - 06.2024
Managing Director
Famcare Diagnostics and Medical Consult
05.2021 - Current
Hospital Administrator
Famcare Diagnostics And Medical Consult
12.2019 - 01.2021
Bachelor Of Arts - Communication (public Relations)
Christian Service University College
06.2017 - 08.2021
Operations Manager
Elim Fruits And More
07.2016 - 11.2019
Receptionist Administrator/Administrative Secretar
Royal Television
03.2014 - 05.2016
Diploma In Business Studies - Accounting
Sunyani Technical University
06.2007 - 08.2010
High School Diploma -
Afua Kobi Ampen Girls Senior High School
08.2006 - 08.2007
Similar Profiles
Possible EdePossible Ede
Lab Assistant at Medixbliss Diagnostics Consult, 49 Baale Street, ILab Assistant at Medixbliss Diagnostics Consult, 49 Baale Street, I
Matilda FrimpongMatilda Frimpong
Health Care Assistant at Famcare ClinicHealth Care Assistant at Famcare Clinic
Temitope ShodeindeTemitope Shodeinde
Psychiatric Mental Health NP Intern at Grace Medical ConsultPsychiatric Mental Health NP Intern at Grace Medical Consult