Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Albert Gorman

Gloucester ,Gloucestershire

Summary

Reliable, innovative, and driven to lead teams towards achieving organisational excellence. Proficient in strategic planning and team leadership, combined with excellent communication and problem-solving skills and ready to make significant impact

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Service Lead

Stroud Care Services
Stroud , Gloucestershire
10.2024 - Current
  • Coordinated training programs for staff development.
  • Audited service delivery processes with an eye on quality assurance.
  • Oversea Keyworker meeetings with Staff
  • Devised strategic plans to drive continuous improvement in services.
  • Enhanced productivity by introducing efficient scheduling system.
  • Managed various teams to deliver high-quality service consistently.
  • Collaborated with stakeholders to understand and meet business objectives.
  • Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
  • Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
  • Directed activities of staff to maximise service availability and play to teams' strengths.
  • Identified service gaps, developing plans to strengthen or expand offerings.

Community support worker ( Part Time )

Learning together
Stonehouse, Gloucestershire
04.2025 - Current


  • Prepared nutritious meals catering to specific dietary requirements, promoting better health outcomes.
  • Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
  • Built strong relationships with families to ensure seamless support services delivery.
  • Provided companionship during leisure activities for increased social inclusion of clients.
  • Helped clients manage their finances responsibly, fostering financial independence.
  • Delivered emotional support to distressed clients, instilling a sense of calm and comfort.
  • Enhanced client autonomy with daily living skills training.
  • Supported individuals in crisis situations, ensuring safety and stability at all times.

Care coordinator

Commit2Care Services Limited
Gloucester, Gloucestershire
01.2024 - 10.2024
  • Responded efficiently to day-to-day changes in care and support packages.
  • Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
  • Adhered to health and safety requirements in all aspects of care.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Observed and respected patient dignity, privacy and independence to encourage communication
  • Managed and monitored branch rostering requirements of individual care teams.
  • Raised awareness of service by liaising and maintaining partnerships with local community organisations.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Monitored service user progress, escalating concerns for swift resolution.

Field Care Supervisor

Commit2Care Services Limited
Gloucester, Gloucestershire
04.2023 - 12.2023
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Organize training Sessions and induction for new on boarding employees
  • Check and maintained all company’s car to ensure safe driving
  • Monthly Teams meeting on staff progression
  • 24/7 On-Call answering
  • Bidding for new package of Care on the Gloucester brokerage county
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Attended regular training and supervision workshops for improved service user support.
  • Created targeted support programmes based on client interviews and assessments.
  • Used assessment findings to action necessary care plan adaptations.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Responded proactively to changing circumstances for optimised service user care.
  • Built positive, productive client relationships for enhanced social support.
  • Monitored service user progress, escalating concerns for swift resolution.

Health Care Assistant

Commit2Care Services Limited
Gloucester, Gloucester
08.2022 - 04.2023
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Safely escorted patients during medical appointments and hospital visits.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
  • Prepared healthy meals and delivered feeding support.
  • Worked closely with nurses to maintain high levels of communication.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Monitored client health conditions and reported immediate issues to manager.
  • Submitted reports to manager regarding status of client.

Senior Carer

GreenWrite Health Care
Hatfield
06.2022 - 07.2022
  • Reduced client falls and injuries through proper positioning
  • Organised activities and exercises to promote physical and mental well-being.
  • Supervised and mentored [Number] direct reports including [Job title].
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Submitted reports to manager regarding status of client.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Ensured prescribed medications were safely stored and correctly administered to maintain patient health.
  • Maintained a clean, hygienic living environment for clients.

Practice management officer

KPMG
Accra, Greater Accra
10.2019 - 06.2022
  • Developed comprehensive reports detailing department activity leading to better transparency.
  • Collaborated on cross-departmental initiatives which advanced organisational goals.
  • Maintained strict adherence to budgets whilst managing resources effectively.
  • Analysed market trends to stay ahead of industry competition.
  • Managed daily operations, ensuring smooth running of the business.
  • Trained and mentored highly effective teams to drive revenue and achieve corporate goals.
  • Liaised with board members to discuss annual budget and corporate objectives.

Education

Bachelor - Business Administration ( Financial Management)

Zenith University College
Accra

Skills

  • Report Writing
  • Flexibility and Adaptability
  • Problem Solving
  • Very Good Team Player
  • Microsoft Excel
  • Leadership Skills
  • Decision Making
  • Creativity
  • Microsoft PowerPoint
  • Leadership
  • Effective Time Management
  • Fast Learner
  • Computer Skills
  • Very Good Communication Skills
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Good listening skills
  • Solution-focused techniques
  • Staff Management
  • Project Management

Accomplishments

  • Since I Joined stroud Care Services , I have brought a very good team spirit where by listening each staff member grievances and giving solutions. Also I had a open there policy where I accepted new ideas on how to provide good and quality services
  • As a Care Coordinator from January 2024 till Present I have been able to increase Commit2Care Client based from 25 to over 50 clients with several positive clients feedback
  • Full UK drivers License

Certification

  • NVQ Level 4 in Health and Social Care - August 2024
  • NVQ Level 3 in Health and Social care - January 2024
  • Care Certificate - July 2022

Languages

English
Advanced
C1

Timeline

Community support worker ( Part Time )

Learning together
04.2025 - Current

Service Lead

Stroud Care Services
10.2024 - Current

Care coordinator

Commit2Care Services Limited
01.2024 - 10.2024

Field Care Supervisor

Commit2Care Services Limited
04.2023 - 12.2023

Health Care Assistant

Commit2Care Services Limited
08.2022 - 04.2023

Senior Carer

GreenWrite Health Care
06.2022 - 07.2022

Practice management officer

KPMG
10.2019 - 06.2022

Bachelor - Business Administration ( Financial Management)

Zenith University College

Similar Profiles

Create profile
Albert Gorman