MANFRED NII ARMAH METTLE
ACCRA
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
9
9
years of professional experience
Work History
Administrator
WINTERVILLE R. M SCHOOL & TRAINING
ACCRA
01.2021 - Current
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Performed data entry tasks into computer databases from paper documents.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Administrator in Training
BRIGHT STAR SCHOOL
ACCRA
01.2017 - 06.2020
- Assisted with the onboarding process for new staff members, including orientations and training sessions.
- Assisted with the organization of meetings, took minutes, and disseminated information to attendees.
- Answered telephones, responded to inquiries, directed calls appropriately and provided general customer service support.
- Directed clients and guests to correct departments, offices, and staff members.
- Organized and maintained documents, files and records.
IT Support Specialist
GREATER ACCRA REGIONAL HOSPITAL
ACCRA
09.2018 - 08.2019
- Provided technical support to staff members.
- Created user accounts and configured settings in Active Directory.
- Installed software applications.
- Implemented a new hospital management system.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Trained new employees on the use of computer systems and programs.
- Developed procedures for installation, configuration and testing of IT products.
- Maintained an inventory of all IT equipment in the organization.
- Deployed new versions of operating systems across multiple platforms.
IT Technical Support Intern
MINERALS COMMISSION OF GHANA
ACCRA
08.2015 - 08.2015
- Assisted staff members with technical support inquiries, troubleshooting hardware and software issues.
- Developed customer service skills to effectively communicate with staff members over the phone and through email.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Installed applications on users' computers according to company standards.
- Resolved internet connection problems for users.
- Performed daily system checks to ensure optimal performance of all computer systems.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF GHANA
ACCRA, GHANA10-2024
Some College (No Degree) - Public Administration
UNIVERSITY OF GHANA
ACCRA, GHANASome College (No Degree) - Information Technology
BLUECREST COLLEGE
ACCRA, GHANAHigh School Diploma -
ACCRA ACADEMY
ACCRA, GHANA05-2013
Skills
- Office Administration
- Information Management
- Employee Supervision
- Staff Management
- Customer Service
- Bookkeeping
- Technical Support
- Office Management
- Document Management
- Scheduling
- Data Confidentiality
- Recordkeeping and File Management
Timeline
Administrator
WINTERVILLE R. M SCHOOL & TRAINING
01.2021 - Current
IT Support Specialist
GREATER ACCRA REGIONAL HOSPITAL
09.2018 - 08.2019
Administrator in Training
BRIGHT STAR SCHOOL
01.2017 - 06.2020
IT Technical Support Intern
MINERALS COMMISSION OF GHANA
08.2015 - 08.2015
Bachelor of Science - Business Administration
UNIVERSITY OF GHANA
Some College (No Degree) - Public Administration
UNIVERSITY OF GHANA
Some College (No Degree) - Information Technology
BLUECREST COLLEGE
High School Diploma -
ACCRA ACADEMY
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