Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative
MANASSEH NANA KWASI SEKYERE ODOOM

MANASSEH NANA KWASI SEKYERE ODOOM

Kasoa

Summary

Committed to maintaining professional relationships to increase Self-motivated and true team player.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Sales Representative

MTN GHANA
11.2018 - 10.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Customer Service Representative

MTN GH
09.2020 - 11.2022
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered prompt service to prioritize customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

WASSCE - General Art

Obiri Yeaboah Senor High School
Central Region-Assin Fosu
06.2018

Skills

  • Sales expertise
  • Sealing
  • Quality control
  • Microsoft Word
  • Retail Sales Customer Service
  • Critical Thinking
  • Customer Service

Additional Information

Reference

Mr. Franklin Odoom

Fan Milk Company-Accra

Contact:+233552390690

Mrs. Agness Takyiwaa

Takyiwaaa Herbal Center

Contact: 233533982285

Mr. David Odoom

Gandour cosmetics

Contact:233551468193

Timeline

Customer Service Representative

MTN GH
09.2020 - 11.2022

Sales Representative

MTN GHANA
11.2018 - 10.2020

WASSCE - General Art

Obiri Yeaboah Senor High School

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MANASSEH NANA KWASI SEKYERE ODOOM