TAWIAH ABIGAIL NARKIE
TAIFA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments.
Overview
4
4
years of professional experience
Work History
Front Desk Office Assistant
VIOLET'S MEDICAL CENTER
09.2023 - 01.2024
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Facilitated seamless check-in/check-out processes for guests, ensuring a positive experience from start to finish.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided exceptional customer service by promptly addressing complaints and concerns, resulting in higher client retention rates.
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files.
- Oversee the office budget.
Human Resources Officer
L'AVENIR TECHNOLOGIES
06.2022 - 07.2023
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Write and develop job descriptions, person specifications and job adverts
- Manage the application process - check application forms, shortlist, interview, select successful candidate/s and inform unsuccessful ones
- Appoint, develop and retain the right staff
- Ensure that prospective staff have the right to work at the organisation
- Plan and sometimes deliver training, including new staff inductions
- Deal with staff welfare and administration-centred activities
- Advise on pay and other benefits
- Undertake salary reviews and manage redundancy programmes
- Carry out strategy and planning activities and develop strategies to meet immediate and long-term staff requirements
Records Clerk
GA NORTH MUNICIPAL HOSPITAL
03.2021 - 05.2022
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Maintained accuracy of records by verifying accuracy of data in records.
- Contributed to the development of a comprehensive records retention schedule, allowing for more efficient storage and disposal practices.
- Assisted with typing, data entry, and answering incoming calls as required.
Internship Trainer
KORLE-BU TEACHING HOSPITAL
07.2020 - 06.2021
- Developed community education programming events and other activities designed to increase and improve educational outcomes at Korle Bu
- Guided and supported faculty and staff in development of new programs.
- Streamlined the internship application process for improved efficiency and increased student satisfaction.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Provide active leadership to the Internship Program (staff and interns) through supervision and
reviews, consultation, training and support in accordance with agency values and guidelines
Education
Certificate in Human Resource Management - Human Resources Management
TAKORADI POLYTECHNIC
Takoradi, Ghana06.2022
Registered General Nursing & Administrator - Nursing Administration
NURSING AND MIDWIFERY TRAINING COLLEGE
Korle Bu07.2021
WASSCE - General Science
OTI BOATENG SENIOR HIGH SCHOOL
KOFORIDUA 06.2017
Skills
- File Management
- Registration processing
- Mail and packages
- Good verbal communication skills
- Attention to details
- Team player and multitasking
- Open to learn new things
Solving puzzles and Reading
Puzzles are more than just a source of entertainment. Engaging in puzzle-solving activities can help develop a range of valuable skills that can benefit various aspects of our lives such as Dexterity,Logic,Visual-spatial skills,Resilience and perseverance.
Languages
English
Twi
Timeline
Front Desk Office Assistant
VIOLET'S MEDICAL CENTER
09.2023 - 01.2024
Human Resources Officer
L'AVENIR TECHNOLOGIES
06.2022 - 07.2023
Records Clerk
GA NORTH MUNICIPAL HOSPITAL
03.2021 - 05.2022
Internship Trainer
KORLE-BU TEACHING HOSPITAL
07.2020 - 06.2021
Certificate in Human Resource Management - Human Resources Management
TAKORADI POLYTECHNIC
Registered General Nursing & Administrator - Nursing Administration
NURSING AND MIDWIFERY TRAINING COLLEGE
WASSCE - General Science
OTI BOATENG SENIOR HIGH SCHOOL
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