Magdalene Esi Ephraim
Kumasi
Summary
Detail-oriented IT Support Specialist with strong skills in technical support, network troubleshooting, and software installation. Skilled in resolving customer issues effectively, and training staff on troubleshooting techniques. Strong knowledge of HTML, CSS, JavaScript, and MySQL/SQL, and proficiency in MS Office.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
THE WAY OF SALVATION BROADCASTING NETWORK
Kumasi
09.2023 - Current
- Resolve complex hardware and software issues to ensure seamless broadcast operations.
- Manage IT inventory efficiently to support uninterrupted operations.
- Facilitate staff training sessions to improve software application proficiency and troubleshooting skills.
- Deliver expert technical support to customers through multiple communication channels.
Technician
Ghana Meteorological Agency
Kumasi
01.2019 - 10.2019
- Monitored weather conditions and reported findings to senior staff.
- Documented daily weather observations and maintained records accurately.
- Participated in workshops to enhance technical skills and knowledge of meteorology.
- Conducted routine inspections of meteorological tools to ensure accuracy.
- Assisted in maintaining equipment used for weather forecasting.
Printing Press Operator
Action Print
Kumasi
09.2016 - 12.2018
- Printed customized office documents such as envelopes, newsletters, business cards and programs.
- Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
- Maintained adequate productivity by setting and enforcing deadlines.
- Set up and used paper-cutting, laminating and folding machines to hasten workplace operations.
- Assisted in training new employees on proper use of equipment and safety procedures.
- Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts.
Data Entry Clerk
Cocoa Marketing Company
Kumasi
10.2015 - 08.2016
- Logged daily cocoa reports into ERP system for accurate inventory tracking.
- Assisted staff in troubleshooting internet connectivity issues and printer malfunctions.
- Installed new software on company PCs to enhance operational efficiency.
Customer Service Representative
SCANCOM GHANA (MTN)
Kumasi
06.2011 - 08.2011
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on service features and promotions offered by the company.
- Collaborated with team members to enhance customer service delivery standards.
- Maintained accurate records of customer interactions in the database system.
Education
Master of Philosophy - Computer Science
Kwame Nkrumah University of Sci. & Tech.
Kumasi11-2025
Diploma - Software Engineering
N.I.I.T
Kumasi08-2018
Bachelor of Science - Computer Science
Kwame Nkrumah University of Sci. & Tech
Kumasi07-2015
Skills
- Technical support
- Network troubleshooting
- HTML, CSS, and JavaScript
- Software installation
- Data analysis
- Problem solving
- MySQL/SQL
- MS office proficiency
- Customer service
Languages
English
Native
Native
References
References available upon request.
Timeline
IT Support Specialist
THE WAY OF SALVATION BROADCASTING NETWORK
09.2023 - Current
Technician
Ghana Meteorological Agency
01.2019 - 10.2019
Printing Press Operator
Action Print
09.2016 - 12.2018
Data Entry Clerk
Cocoa Marketing Company
10.2015 - 08.2016
Customer Service Representative
SCANCOM GHANA (MTN)
06.2011 - 08.2011
Master of Philosophy - Computer Science
Kwame Nkrumah University of Sci. & Tech.
Diploma - Software Engineering
N.I.I.T
Bachelor of Science - Computer Science
Kwame Nkrumah University of Sci. & Tech