Summary
Overview
Work History
Education
Skills
Languages
Timeline
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magdalene ohen

magdalene ohen

Summary

Seasoned professional in gaming services management known for high productivity and efficient completion of tasks. Skilled in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and customer service, ensuring smooth casino operations and guest satisfaction.

Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.

Seasoned Pit Boss with comprehensive experience in casino operations and customer service. Strengths include exceptional leadership skills, understanding of gaming regulations, and ability to maintain a calm demeanor in high-pressure environments. In previous roles, successfully managed gaming staff while ensuring compliance with all regulatory requirements, leading to smooth operations and enhanced guest experiences.

Overview

12
12
years of professional experience

Work History

Casino Pit Boss

Jin du casino
Libreville
12.2023 - 02.2025
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Ensured compliance with gaming regulations and laws.
  • Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
  • Communicated effectively with guests, management, and staff members.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.

Casino dealer

Kairo casino International
Accra, Greater accra
12.2022 - 11.2023
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Exchanged legal currency for gambling chips and coin money.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

Casino dealer/Inspector General

86 casino
Accra, Greater accra
05.2021 - 09.2022
  • Exchanged legal currency for gambling chips and coin money.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Inspected table games and equipment to confirm proper function.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Casino dealer/inspector

Ceasars casino
Accra, Greater accra
01.2013 - 03.2020
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Exchanged legal currency for gambling chips and coin money.
  • Dealt cards in [Type] games and monitored players' behavior for signs of cheating.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Education

High School Diploma -

Presbyterian Senior High School
Osu
04-2013

Skills

  • Table games expertise
  • Employee scheduling
  • Gaming regulations
  • Maintaining confidentiality
  • Cash-handling procedures
  • Table games supervision
  • Professionalism and ethics
  • Employee training and development
  • Financial reporting and analysis
  • Microsoft office suite proficiency

Languages

English and beginner French
First Language

Timeline

Casino Pit Boss

Jin du casino
12.2023 - 02.2025

Casino dealer

Kairo casino International
12.2022 - 11.2023

Casino dealer/Inspector General

86 casino
05.2021 - 09.2022

Casino dealer/inspector

Ceasars casino
01.2013 - 03.2020

High School Diploma -

Presbyterian Senior High School
magdalene ohen