Magdalene Koranteng
Accra,AA
Summary
Ambitious and enterprising professional with strong ability to engage clients and provide exceptional service. Excels in
communication and thrives in dynamic environments, consistently delivering outstanding results.
Overview
12
12
years of professional experience
Work History
Rehabilitations And Recoveries Officer
STANBIC BANK GHANA, Accra
06.2021 - Current
- Checking, calling and monitoring performance on arrears account within the
allocated periods. - Providing insights for customers in the non-performing category in order to
minimize delinquency. - Document facts of customers and developing control measures to mitigate risks
of delinquent accounts. - Following procedures to have an effective delinquent resolution method,
making sure issues are resolved within the agreed service level agreement such
that customers are satisfied. - Tracking, updating, and reporting in a timely manner all insurance claims,
retrenchments, disabilities, tracing matters and recommended repossessions
actions to head. - Maintaining and enhancing a high level of customer service.
Proactively engaging the branch concerning customers' queries on their
delinquent accounts.
Bank Teller Reliever
NOSWALL MANAGEMENT SERVICES
06.2020 - 06.2021
- Receiving and payment of cash, Processing of western union and MoneyGram transactions
- Payment of bills and school fees, Sale of university forms, Sale of National lotteries Authorities credit
- Payment of salaries, Processing of banker's
draft, Scanning of outward cheques
Bank Teller
ACCESS BANK GHANA
03.2016 - 12.2018
- Receiving and payment of cash, Processing of western union and MoneyGram transactions
- Payment of bills and school fees, Sale of university forms and Sale of National lotteries Authorities credit
- Payment of salaries, Processing of banker's draft and Scanning of outward cheques
Customer Care Officer
ACCESS BANK GHANA
12.2015 - 03.2016
- Opening of individual and corporate accounts, Providing customers with information they need
- Processing of Treasury bill and fixed term deposits
- Issuing of visa debit cards and Ghana local cards, Daily filling of documents
- Selling of the banks products to walk-in customers, Receiving of calls and directing to appropriate people
- Scheduling of meetings and taking minutes
Procurement Officer
FAMILY CARE HOSPITAL (National Service Personnel)
10.2012 - 08.2013
- Purchasing of drugs, Hospital consumables and non-Hospital consumables for the company, And Keeping abreast with shortages and non-available goods in association with the store keeper
- Preparation of drug list in comparism with price list
- Keeping update with suppliers for the supply of goods on time and taking drastic measures to ensure that prices of product on the market match or do not exceed the given insurance prices
- Preparation of budget for the total amount of drugs to be purchased in order not exceed budgeted amount, Being
in contact with suppliers always in cases of increase in prices or shortage of products - Preparation of monthly report on procurement, Organization of monthly procurement meeting
- Establishing of good rapport with supplier for good services
Education
Bachelor of Science - BSC BUSINESS ADMINISTRATION IN MARKETING
Kwame Nkrumah University of Science And Technology
Kumasi06-2019
HND MARKETING - MARKETING
Takoradi Polytechnic
Takoradi07-2012
High School Diploma -
Ghana Senior High School
Koforidua09-2007
Skills
- Stress Tolerance
- Professionalism and Courtesy
- Strong Work Ethic
- Friendly
- Honest and Dependable
- Attention to Detail
- Team Cooperation
- Self Motivation
Languages
English
Upper intermediate (B2)
Ga
Elementary (A2)
Timeline
Rehabilitations And Recoveries Officer
STANBIC BANK GHANA, Accra
06.2021 - Current
Bank Teller Reliever
NOSWALL MANAGEMENT SERVICES
06.2020 - 06.2021
Bank Teller
ACCESS BANK GHANA
03.2016 - 12.2018
Customer Care Officer
ACCESS BANK GHANA
12.2015 - 03.2016
Procurement Officer
FAMILY CARE HOSPITAL (National Service Personnel)
10.2012 - 08.2013
Bachelor of Science - BSC BUSINESS ADMINISTRATION IN MARKETING
Kwame Nkrumah University of Science And Technology
HND MARKETING - MARKETING
Takoradi Polytechnic
High School Diploma -
Ghana Senior High School
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