Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MAGDALENE ANUM

Accra

Summary

A motivated professional with a proven record of providing outstanding customer service and resolving problems. Thrives in dynamic environments, showcasing a strong capacity to adapt and work collaboratively. Proficient in computer technology with a commitment to building positive client relationships, maintaining confidentiality, and managing data efficiently.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SELF EMPLOYED(GENERAL TRADING)

MAGDALENE ANUM
01.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Client Service Representative

DRIVERS AND VEHICLE LICENCE AUTHORITY
10.2020 - 08.2021
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Administrative Assistant

The Royal School
01.2014 - 08.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

DIPLOMA IN COMMENCE - DIPLOMA IN COMMERCE

UNIVERSITY OF CAPECOAST
CAPECOST
09.2024

PRE & BASIC SCHOOL

VAAD TEACHER TRAINING SCHOOL
LAPAZ
12.2014

CAKE AFFAIRS
ACCRA
01.2024

High School Diploma -

ALISON
ONLINE
04.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Excellent Communication
  • Computer Skills
  • Active Listening
  • Problem Resolution

Accomplishments

  • Earned the National Service Scheme Certificate by dedicating one year of service to the country, marked by accuracy and efficiency.
  • Obtain a Certificate of Participation in an English Proficiency Phonics Course by effectively assisting the CEO of Sam Rhema House.

Certification

CERTIFICATE IN CAKEA AFFAIRS NOVEMBER 2023-JANUARY 2024

DIPLOMA IN ALISON CAREGIVING 2023

DIPLOMA IN COMMENCE 2017-2020(PENDING)

CERTIFICATE IN ENGLISH PROFICIENCY AND PHONICS COURSE 2016

CERTIFICATE IN VAAD TEACHER TRAINING SCHOOL SEPTEMBER 2014-DECEMBER 2014

THE WEST AFRICAN EXAMINATION COUNCIL (WASSCE) 2010-2013

THE WEST AFRICAN EXAMINATION COUNCIL(BECE) 2010

Timeline

SELF EMPLOYED(GENERAL TRADING)

MAGDALENE ANUM
01.2021 - Current

Client Service Representative

DRIVERS AND VEHICLE LICENCE AUTHORITY
10.2020 - 08.2021

Administrative Assistant

The Royal School
01.2014 - 08.2020

DIPLOMA IN COMMENCE - DIPLOMA IN COMMERCE

UNIVERSITY OF CAPECOAST

PRE & BASIC SCHOOL

VAAD TEACHER TRAINING SCHOOL

CAKE AFFAIRS

High School Diploma -

ALISON

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