Madoc Quaye

· Developed an interactive Power BI dashboard to track key call center metrics, including customer satisfaction, calls answered, and agent performance.

· Analyzed and visualized call center data trends to improve transparency in operations and provide actionable insights for management.

· Applied data cleaning, transformation, and visualization techniques to optimize the accuracy of reporting and support decision-making.

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
• · Tracked and measured startup performance using key metrics and developed an Excel dashboard to visualize key performance indicators.

· Utilized Python with BeautifulSoup and Scrapy libraries to identify global businesses with African heritage or linkage.

· Compiled data to support partnership initiatives and engagement activities for an African company.

· Presented findings to aid in strategic decision-making for forming partnerships.

· Developed and implemented a comprehensive Credit Risk Prediction Model, integrating market conditions such as interest rates and economic cycles to reflect real-world financial scenarios.

· Conducted a financial market analysis to understand the impact of macroeconomic factors on credit risk, enhancing predictive model accuracy and demonstrating a strong interest in financial markets.

· Created an online Job Portal database that serves as a platform for job seekers and job recruiters to interact and achieve their goals.

· Created an online space rental database to provide a convenient way for people to identify available space or land for rental services.