Summary
Overview
Work History
Education
Skills
Trainings
References
Certification
Accomplishments
Timeline
Generic

MacDonald Fiati

Accra

Summary

Highly experienced banking professional with 14 years of expertise in IT audit, e-business compliance, IT compliance, and IT support. Proven track record of delivering results in top-tier banks, including Agricultural Development Bank Plc (7 years), Guaranty Trust Bank Ghana Plc (4 years), and Access Bank Ghana Plc (3 years). Customer-centric and team-oriented with excellent communication and analytical skills. Possesses a strong work ethic and a continuous learning mindset.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Auditor (Internal Audit and Assurance)

ADB
06.2017 - Current
  • Evaluate the IT controls supporting business operations
  • Identify and assess all technology, information and cyber risks
  • Review applications and IT infrastructure for security risks
  • Support business audits by providing technology audit expertise
  • Prepare and submit audit reports to management and external auditors
  • Recommend improvements to the organization’s information systems
  • Maintain confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Streamline audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Plan and execute follow-up audits at appropriate intervals.
  • Ensure compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.

Team Lead (IT & E-Business Monitoring and Reporting, Conduct and Compliance)

Access Bank Ghana Ltd
02.2014 - 04.2017
  • Review of Data Centre activities
  • Review of controls around IT Operations and E-Channel Operations
  • Review of E-business unit (SOP, ATM, card operations, chargeback procedures)
  • Review of Enterprise Applications
  • Review of Application Development
  • Review of Corporate Solutions
  • Review of Service Availability
  • Review of Change Management
  • Review of Database Maintenances
  • Review of ISMS Activities
  • Observe and review Disaster Recovery Site Activities.

Information Systems Auditor (Systems and Control)

Guaranty Trust Bank Ghana Plc
04.2013 - 01.2014
  • Examine books, records, procedures, and control for frauds, errors or irregularities
  • Attend to internal and external customers’ complaints and ensure prompt resolution of such
  • Ensure that all such complaints are properly documented and maintain records of correspondence on same
  • Profile employees on the bank’s software and document details
  • Update User access information systems
  • Review User ID Functions
  • Manage controls over information systems
  • Manage Technology Library
  • Perform integrated audits
  • Work on prudential returns to the Central Bank of Ghana
  • Provide advice and expertise on the bank's IT control environment by delivering timely and independent feedback to the Head of SYSCON
  • Evaluate and determine the adequacy of IT internal controls and track any remediation of issues identified
  • Provide audit guidance and advisory support to staff in the unit
  • Perform monitoring of periodic technology related data to recognize patterns, relationships, and trends with risk and control implications
  • Perform detailed control analysis and test work of applications/systems
  • Ensure audits are performed per professional standards and department procedures
  • Create audit work papers and reports
  • Query the banking software using any command language and generate relevant information for analysis and reports.

IT Support and Helpdesk

Guaranty Trust Bank
10.2010 - 04.2013
  • Provide a first level support for all networks, Hardware and Software related issues
  • Handle user complains in a professional manner
  • Collate, log and assign IT issues to the appropriate desk and follow up for solution
  • Follow up for solutions within approved turn-around times
  • Relay solutions back to users and ensure user is satisfied
  • General user end support on hardware and BASIS issues
  • Managing supplier database, acquisitions, installation and maintenance of personal computers and printers
  • Establish and maintain inventory of all Hardware equipment and other computer accessories including Technology Stock items
  • Ensure the availability of the Helpdesk application
  • Prepare and update Frequently Asked Questions for users on general IT uses
  • Train users on general IT uses
  • Perform on-site and remote technical support.

Systems Administrator

ProCredit SLC
04.2010 - 10.2010
  • Administration, maintenance and monitoring of servers
  • Administration of login user accounts (Both email and windows accounts)
  • Handle user complains in a professional manner
  • Implementing and checking of backups
  • Putting in place of disaster recovery procedures
  • Evaluation and installation of new hardware and software
  • Upgrading of existing software (operating system and user software like Office)
  • Updating system inventory
  • Documentation of the systems and procedures.

Project Officer (part time)

Mcperry Multimedia Ltd
01.2007 - 01.2009
  • Documentation of all hardware, software upgrade and configuration
  • Load new software and systems on existing equipment
  • Manage the configuration and performance of all PC systems
  • Perform troubleshooting activities prior to the implementation of new systems
  • Troubleshoot, repair and provide general maintenance of printers, monitors, scanners, desktop and laptop computers
  • Test systems to ensure the elimination of bugs and viruses
  • Install, configure and provide general maintenance of XTENDA X300 multi kits to new and existing customers
  • Provide guidelines for the usage of XTENDA X300 and its application in internet access and central offices
  • Train users for all supported technologies on software
  • Identify security threats to a network and describe general methods to mitigate those threats.

Education

Bachelor of Science Degree in Physics -

Kwame Nkrumah University of Science And Technology

Senior Secondary School Certificate Examination -

St. Thomas Aquinas Secondary School
01.1999

Bachelor of Science Degree in Physics -

Kwame Nkrumah University of Science and Technology
01.2005

Senior Secondary School Certificate Examination -

St. Thomas Aquinas Secondary School

Skills

  • Audit reporting
  • Audit Coordination
  • Root Cause Analysis
  • Issue Resolution
  • Risk mitigation strategies
  • Report Writing
  • Process evaluations
  • Audit Planning
  • Internal Auditing

Trainings

  • Forensic Accounting and Investigation
  • Managing Changing Trends in Fraud and Financial Crimes
  • IT and Cybersecurity Risk Management
  • IT Security and Ethical Hacking from National Banking College
  • Procurement Auditing
  • Effective Report Writing for Internal Auditors
  • Fraud Management

References

  • Mr. Samuel Dako (Esq), Chief Audit Executive, Agricultural Development Bank Plc
  • Mr. Joseph Patterson, Head, IT Audit Unit, Agricultural Development Bank Plc

Certification

CISA - Certified Information Systems Auditor

Accomplishments

· Instrumental in the implementation of ISO27001 and PCIDSS certifications

· Proffered recommendations in the controls of the Bank's Mobile banking platforms thereby reducing fraud

· Proffered recommendations in the electronic card environment (VRM rules, floor limits) to reduce fraud on card not present and POS transactions

· Instrumental in the implementation of the audit software for the Bank (Diligent HighBond)

· Developed proactive techniques, using automated scripts as part of continuous auditing techniques to prevent and detect fraud

· Proffered recommendations in the IT control environment to strengthen the Defense in Depth of the Bank's control environment (DBMS, Data Centre naming convention, firewall rules)

· Proffered recommendations during various investigations to strengthen security controls along the Bank's operations

·

· Initiated the PCIDSS certification process

· Instrumental in the implantation of DBMS monitoring (Hedgehog) solution

· Instrumental in setting up of the Disaster Recovery Site

· Initiated and played an instrumental role in the implementation of IP based camera solution

· Initiated and played an instrumental role in the implementation of standard monitoring tool for monitoring all ATMs and E-Channels

· Implemented offsite backup tape restore and monitoring

· Initiated and ensured inclusion of escrow agreement as part of certification requirement

·

· Initiated and played an instrumental role in the implementation of SysAid Helpdesk Solution

· Initiated and played an instrumental role in the implementation of print server

· Simulated ProcessMaker workflow solution for Guaranty Trust Bank Ghana Plc which later became the basis for implementation of ProcessMaker for the Bank’s Group Subsidiary in Nigeria

Simulated Laserfiche DMS and workflow solution for GTBank Ghana Plc which later became the basis for the implementation of the digital archive system for Guaranty Trust Bank Ghana

· Initiated and implementated branch cache on windows server 2008 R2

· Installation of TS session broker load balancing as a redundancy

· Created a clone of all servers using Acronis.

· Implemented the Active Directory Rights Management Service.

· Initiated and implemented a chat system (Spark) using Linux to enhance information flow within the institution

· Collaborated with the Head of Systems administration to install the Database Availability Group for redundancy using Exchange 2010 with failover cluster for Procredit SLC

Timeline

IT Auditor (Internal Audit and Assurance)

ADB
06.2017 - Current

Team Lead (IT & E-Business Monitoring and Reporting, Conduct and Compliance)

Access Bank Ghana Ltd
02.2014 - 04.2017

Information Systems Auditor (Systems and Control)

Guaranty Trust Bank Ghana Plc
04.2013 - 01.2014

IT Support and Helpdesk

Guaranty Trust Bank
10.2010 - 04.2013

Systems Administrator

ProCredit SLC
04.2010 - 10.2010

Project Officer (part time)

Mcperry Multimedia Ltd
01.2007 - 01.2009

Bachelor of Science Degree in Physics -

Kwame Nkrumah University of Science And Technology

Senior Secondary School Certificate Examination -

St. Thomas Aquinas Secondary School

Bachelor of Science Degree in Physics -

Kwame Nkrumah University of Science and Technology

Senior Secondary School Certificate Examination -

St. Thomas Aquinas Secondary School

CISA - Certified Information Systems Auditor

MacDonald Fiati