Mabel Asantewaa Sackey

· Handle communication on behalf of all companies within the group

· Promote the brand, services, and client relations of all companies within the group.

· Oversee the HR function such as recruitment and induction, staff appraisals, and training programs.

· Manage the production and dissemination of information with targeted publics through appropriate channels in line with the corporate mission and vision.

· Lead the implementation of the organization's media-relations strategy to enhance goodwill and positive coverage for the companies within the group.

· Manage and implement change initiatives to achieve desired business plans and culture.

· Plan and implement Corporate Social Responsibility that champion and develop the ethical, environmentally friendly, and community-minded side of the organization. This would involve job creating links between the organization and the community and raising positive awareness of the organization's commitment to sustainable social responsibility.

• Initiate all staff recruitment programs and processes by ensuring all checks are conducted on successful candidates.
• Identify all staffing lapses and make recommendations to management.
• Plan, propose, initiate and organize all staff and institutional training programs.
• Handle all corporate events and programs.
• Advise and supervise leave schedules with all staff with approval of their supervisors.
• Monitor employees on probation and make recommendations based on input from their supervisors
• Monitor staff appraisals and promotions.
• Initiate disciplinary procedures and ensure completion of sanctions

• Overseeing the customer services teams
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs

• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance

• Self-motivated, with a strong sense of personal responsibility.
• Opening accounts and ensuring they are KC Compliant
• Attending to customer complaints and ensuring its resolution
• deputizing for line manager (sales supervisor) in the management of a team comprising of 28 lead generators (sales agents)
• rendering customer service to corporate as well as individual clients of the bank.
• Handling correspondence for the centre
• conducting of operational check (weekly, monthly, quarterly and yearly) for the centre.
• Managing data on accounts opened and loans processed as well as data on sales agents performance.
• managing staff leave for the centre
• Handling the administrative duties of the centre.

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Opening of customer accounts
• Inputting of cheques for clearing
• Assisting customers make deposits/withdrawals