Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic
MABEL QUARSHIE

MABEL QUARSHIE

ACCRA

Summary

Results-driven Banking Officer with extensive experience in branch operations, sales, compliance, and risk management. Adept at driving customer acquisition, retention, and operational efficiency, while ensuring strict adherence to banking regulations, skilled in team leadership, performance monitoring, and fostering strong relationships with clients and stakeholders. A proactive problem solver, committed to optimizing business processes, and enhancing customer experience

I am currently developing myself as a Chartered Compliance and Cyber Analyst

Overview

18
18
years of professional experience

Work History

Operations Supervisor

CalBank PLC
Accra
01.2018 - Current
  • Company Overview: Confidential (Third Parties)
  • Develop and deepened relationships with customers, vendors and internal stakeholders
  • Oversee the promotion of all bank products or services
  • Review accuracy and compliance of internal documentation, maintaining reliable and precise business records
  • Lead, mentor and manage branch staff, including performance monitoring and training initiatives
  • Ensure regulatory and company policy compliance to improve workplace and employee safety
  • Transaction approvals within assigned limits and also hold branch keys and codes
  • Lead associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members
  • Perform root cause analysis in deficient areas to identify and resolve central issues
  • Reduced cost to increase department profitability
  • Improved operations by analyzing processes and customer feedback
  • Strategically schedule and manage ten staff members, maintaining high-performing business and operations
  • Contribute to the growth of the business of the branch and bank as a whole

Relationship Manager, Retail

CalBank PLC
Accra
11.2015 - Current
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Generated reports regarding customer interactions, performance metrics, and revenue goals.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Evaluated customer feedback to identify areas of improvement in products or services offered.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Achieved client loyalty through quality, productivity, service and proactive management.

Customer Service Officer

CalBank PLC
Accra
09.2010 - 11.2015
  • Company Overview: Confidential (Third Parties)
  • Provided professional and helpful support to new and existing clients
  • Responded to customer queries and provided excellent customer service with summarized customer complaints and feedback
  • Maintained working knowledge of available products and services
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation
  • Uphold data accuracy on internal database
  • Improved customer retention through service and account management
  • Contributed greatly to the growth of deposit, customer acquisition and sale of banks products
  • Adhered strictly to policies and procedures for continued company compliance
  • Confidential (Third Parties)

Bank Teller

CalBank PLC
Accra
07.2007 - 10.2010
  • Employed mathematics and attention to details to balance cash drawers, achieving zero shortages or overages
  • Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices
  • Administered all transactional services, including bank deposits, monetary withdrawals, internal and external financial transfers, handling an average of 100 clients daily
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Logged cashier's cheques and other transactions to maintain the accuracy of account records
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Uphold strict financial controls by keeping funds secure and accurately transferring monies
  • Constantly met audit goals by creating and maintaining up to date records of each transaction

Education

Master of Business Administration - Human Resource Management

University of Cape Coast
Ghana
01.2017

Bachelor of Business Administration - Business Management

University of Cape Coast
Ghana
01.2016

Skills

Customer Relationship Management

Banking Operations and Compliance

Team Leadership and Mentorship

Business Process Optimization

Financial Administration and Monitoring

Risk and Compliance Management

Sales and Business Development

Cross-functional communication

References

  • Mr. Kennedy Asari-Larbi,Head, Interna Control, CalBank PLC, 233243115921, kasare-larbi@calbank.net
  • Nash A Antwi, Branch Manager, CalBank PLC, 233268265613, naantwi@calbank.net

References

References available upon request.

Timeline

Operations Supervisor

CalBank PLC
01.2018 - Current

Relationship Manager, Retail

CalBank PLC
11.2015 - Current

Customer Service Officer

CalBank PLC
09.2010 - 11.2015

Bank Teller

CalBank PLC
07.2007 - 10.2010

Master of Business Administration - Human Resource Management

University of Cape Coast

Bachelor of Business Administration - Business Management

University of Cape Coast

Similar Profiles

CREATE PROFILE
MABEL QUARSHIE