Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
MOD (Manager on Duty)
Fairtrade Outsourcing
11.2022 - Current
Currently working as an MOD with Fairtrade Outsourcing Ghana Ltd.
For the job role, I have been assigned 6 Floor managers and 70 agents
In executing this role, it is my core duty to ensure that Staffing is accurately updated, balancing and sending of client invoice, weekly presentation of site performance to client, agents are receiving accurate Key Point Indicator (KPI) Scores and ensuring floor managers coach and interact with their various teams.
Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
Shift Manger
Fair Trade Outsourcing
Worked with Fair Trade Outsourcing as a Shift Manager by sending out weekly DSAT Analysis, Daily CSAT Analysis, and Weekly EOS File report
In executing my duties have exhibited exceptional leadership skills and enforced discipline on the production floor by ensuring firmness till promoted as Manager on Duty on 30th November 2022.
Floor Manager
Fair Trade Outsourcing
Worked with Fair Trade Outsourcing as a floor manager by constant floor walking and making myself available to proctors’ questions and issues resolution
Also, portraying exceptional dependability and reliability to shift changing for early coming in or working late to assist with operational duties.
Customer Service Representative (Launcher)
Fairtrade Outsourcing
Worked with Fairtrade Outsourcing as a Launcher to maintain the academic integrity of an exam by ensuring that test takers are taken through the launch process correctly as they follow rules that uphold academic integrity.
Customer Service Representative (Watcher)
Fairtrade Outsourcing
Worked with Fairtrade Outsourcing as a watcher to maintain the academic integrity of an exam by monitoring the test taker, diligently striving to meet the metrics set by the operations e.g., Launch time, Touchpoints, Academic Integrity, etc.
Customer Service Representative (Reviewer)
Fairtrade Outsourcing
Joined Fairtrade Outsourcing on the 15th April, 2021 as a proctor to review student examinations and making sure the reviewed sessions maintained academic integrity by monitoring the test taker.
Fast TV Intern
Worked as a teammate to plan marketing Strategies
Assisted in the production of news stories
Assisted in the production of the Golden Lady Reality show.
Social Media Manager and Content Developer
Jenisse Premium Rice Ghana
Assisted in the designing and development of social media and online marketing campaigns for Farmer Globale company limited, the leading producers of made in Ghana rice.
Grocery Shop supervisor
Agnes Andam
01.2015 - 01.2020
Worked as a grocery shop supervisor on academic holidays from 2012-2015.Enhanced customer satisfaction by ensuring prompt service and response to complaints.
Education
Bachelor of Arts in Communications Studies - Public Relations And Advertising