Mabel Opara
Accra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
MOD (Manager on Duty)
Fairtrade Outsourcing
11.2022 - Current
- Currently working as an MOD with Fairtrade Outsourcing Ghana Ltd.
- For the job role, I have been assigned 6 Floor managers and 70 agents
- In executing this role, it is my core duty to ensure that Staffing is accurately updated, balancing and sending of client invoice, weekly presentation of site performance to client, agents are receiving accurate Key Point Indicator (KPI) Scores and ensuring floor managers coach and interact with their various teams.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
Shift Manger
Fair Trade Outsourcing
- Worked with Fair Trade Outsourcing as a Shift Manager by sending out weekly DSAT Analysis, Daily CSAT Analysis, and Weekly EOS File report
- In executing my duties have exhibited exceptional leadership skills and enforced discipline on the production floor by ensuring firmness till promoted as Manager on Duty on 30th November 2022.
Floor Manager
Fair Trade Outsourcing
- Worked with Fair Trade Outsourcing as a floor manager by constant floor walking and making myself available to proctors’ questions and issues resolution
- Also, portraying exceptional dependability and reliability to shift changing for early coming in or working late to assist with operational duties.
Customer Service Representative (Launcher)
Fairtrade Outsourcing
- Worked with Fairtrade Outsourcing as a Launcher to maintain the academic integrity of an exam by ensuring that test takers are taken through the launch process correctly as they follow rules that uphold academic integrity.
Customer Service Representative (Watcher)
Fairtrade Outsourcing
- Worked with Fairtrade Outsourcing as a watcher to maintain the academic integrity of an exam by monitoring the test taker, diligently striving to meet the metrics set by the operations e.g., Launch time, Touchpoints, Academic Integrity, etc.
Customer Service Representative (Reviewer)
Fairtrade Outsourcing
- Joined Fairtrade Outsourcing on the 15th April, 2021 as a proctor to review student examinations and making sure the reviewed sessions maintained academic integrity by monitoring the test taker.
Fast TV Intern
- Worked as a teammate to plan marketing Strategies
- Assisted in the production of news stories
- Assisted in the production of the Golden Lady Reality show.
Social Media Manager and Content Developer
Jenisse Premium Rice Ghana
- Assisted in the designing and development of social media and online marketing campaigns for Farmer Globale company limited, the leading producers of made in Ghana rice.
Grocery Shop supervisor
Agnes Andam
01.2015 - 01.2020
- Worked as a grocery shop supervisor on academic holidays from 2012-2015.Enhanced customer satisfaction by ensuring prompt service and response to complaints.
Education
Bachelor of Arts in Communications Studies - Public Relations And Advertising
Central University
Miotso, Prampram2020
Completed high school requirements -
Angel Educational Complex
Kronum Abuohia, Kumasi01.2015
Completed a 3-month computer software program -
Premier Mine Computer Training Centre
Skills
- Effective communication Skills
- Microsoft word, Excel and PowerPoint
- Social Media Marketing
- Multitasking
- Presentation competency
- Operations Management
- Problem-Solving
- Attention to Detail
- Positive Attitude
- Goal Planning
- Public Speaking
Accomplishments
- Worked as a team member to provide bookshelves for the Communication Studies Departmental Library.
- Worked as a team mate to brand and package shea butter as part of my Advanced Advertising course.
- Worked as a food vendor while a student thereby learning to effectively manage time.
- Meeting the targeted weekly WPH currently working as a watcher.
- Successfully trained as a launcher and working steadily to achieve the launch time.
- Successfully holding briefings with my team concerning our strategies to achieve KPI’
- Upholding fairness and discipline with respect to operations and house rules.
- Achieved client satisfaction with accuracy and efficiency in sending invoices and improvement of KPI metrics.
Languages
English
Twi
References
- General Manager, Fast TV, Obuasi-0554983739
- Head of News Production, Time FM, Obuasi-0243198695
- C.E.O Farmer Globale Agri Business, Accra-0243409983
- Timothy K. Danso, Fair Trade Outsourcing Ghana Ltd., 0273956714
Timeline
MOD (Manager on Duty)
Fairtrade Outsourcing
11.2022 - Current
Grocery Shop supervisor
Agnes Andam
01.2015 - 01.2020
Shift Manger
Fair Trade Outsourcing
Floor Manager
Fair Trade Outsourcing
Customer Service Representative (Launcher)
Fairtrade Outsourcing
Customer Service Representative (Watcher)
Fairtrade Outsourcing
Customer Service Representative (Reviewer)
Fairtrade Outsourcing
Fast TV Intern
Social Media Manager and Content Developer
Jenisse Premium Rice Ghana
Bachelor of Arts in Communications Studies - Public Relations And Advertising
Central University
Completed high school requirements -
Angel Educational Complex
Completed a 3-month computer software program -
Premier Mine Computer Training Centre
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