MABEL NAAKUOR NARTEY
Accra
Summary
Forward thinking and ambitious professional with proven expertise in business development and stakeholder engagement. Experienced in goal setting and planning across multiple industries, including banking, insurance, and construction. Seeking to leverage skills honed from my three (3) years of work experience to drive growth and success in a challenging role.
Instrumental in developing and updating operations policies and procedures through data analysis, customer feedback evaluation, and collaboration with key stakeholders.
Experienced team player skilled in relationship building to drive business growth. Seeking a position with a Company dedicated to creating impactful change for all stakeholders.
Overview
8
8
years of professional experience
Work History
Design Assistant
Mina Evans Studio
Accra
01.2024 - 07.2024
- Attended client meetings to discuss project objectives and deliverables. I liaised with clients thereafter via email and phone to collect information required for design completion.
- Created visuals that convey a desired message or theme, and produced mockups for client presentations and internal review meetings.
- Conducted on-site visits to determine project specifications, create layout plans, and research suitable fixtures and furnishings that adhere to project requirements and design aesthetic.
- Managed the supervision of design projects by overseeing project timelines, scheduling tasks, monitoring subcontractor progress, and enforcing compliance with client properties and guidelines.
- Researched new trends in design and branding to stay up-to-date on industry standards.
- Ensured brand consistency across all visual assets produced by the team.
- I developed and presented weekly project reports as I managed multiple projects simultaneously while meeting deadlines efficiently.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
Administrative Supervisor
Amy Ventures Enterprise
Accra
01.2018 - 12.2023
- Enhanced office efficiency through streamlining processes, which resulted in increased profits and productivity.
- Created engaging social media profiles to promote retail products and services.
- Responded promptly to customer inquiries via phone or email, ensuring excellent customer service standards were met.
- Monitored inventory levels of supplies needed for daily operations and placed orders when necessary.
- Devised customer acquisition plans as part of overall income-generation strategies
Underwriter (National Service Personnel)
Glico General Insurance Company Limited
Accra
10.2020 - 08.2021
- Evaluated potential risk factors to control underwriting loss when registering new insurance policies.
- Reviewed expiring insurance policies and contacted policy holders to remind them of upcoming premium payments
- Aided in organizational processes by managing filing systems and data entry, while also accommodating an average of 35 to 40 walk-in and phone-in customers daily.
- Efficiently managed the input of critical information including payments, account updates, and customer interactions through effective data entry techniques.
- Efficiently handled customer concerns in person, over the phone, and via email by providing prompt responses to questions within a 48-hour timeframe.
Intern- Assistant
Stanbic Bank Ghana Limited
Accra
07.2016 - 08.2016
- I educated walk-in clients about bank account packages, helped them open bank accounts, and taught them the use of self-service outlets like the ATM.
- Coordinated activities in the Banking Hall to make operations more efficient in servicing customers.
- Increased the deposit rate by a decent margin through raids, regularly following up with initial depositors, and encouraging the use of mobile banking as an account depositing medium.
- Successfully executed administrative responsibilities, which included organizing documents, duplicating paperwork, and effectively managing records.
Education
Bachelor of Arts - English and Psychology
University of Ghana
Greater AccraWASSCE Certificate- General Arts - Coursework; Economics, Government, French & Literature
St. Louis Girls Senior High School
Kumasi, GhanaSkills
- Microsoft Office Suite
- Team Management and Supervision
- Customer service
- Office Administration
- Verbal and Written Communication
- Event planning and organization
- Project Management
- Design Planning
References
- Miss. Aurelia Baaba Odame, Branch Manager-Stanbic Bank Ghana Limited, 0244-993654
- Dr. Mawuli Agyei, English Department, University of Ghana-Legon, 0242-759878
- Mr. James Dartey, Head, Retail Workgroup, Glico General, 0249-126158, jmdartey@glicogeneral.com, P.O. Box GP13148, Accra-Central
Hobbies and Interests
- Listening to Podcasts
- Event planning and organization
- Developing Social Media content
- Catering
- Interior design and arts
Languages
English
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Timeline
Design Assistant
Mina Evans Studio
01.2024 - 07.2024
Underwriter (National Service Personnel)
Glico General Insurance Company Limited
10.2020 - 08.2021
Administrative Supervisor
Amy Ventures Enterprise
01.2018 - 12.2023
Intern- Assistant
Stanbic Bank Ghana Limited
07.2016 - 08.2016
Bachelor of Arts - English and Psychology
University of Ghana
WASSCE Certificate- General Arts - Coursework; Economics, Government, French & Literature
St. Louis Girls Senior High School
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