Maamiaraba Ducker

• Provided account services to customers by receiving deposits and loan payments; cashing checks, issuing savings withdrawals, selling cashier's checks, answering questions in person or on telephone; referring to other bank services.
• Maintained customer integrity and protected banking operations by keeping information confidential
• Verified and reconciled balances for individual cash drawers.
• Ensured quality services to customers

Delivered prompt and professional solutions for customer inquiries via phone, email and online chat
Researched, prioritized and resolved customer issues in timely and accurately
Maintained documentation of customer inquiries and responses for future reference
Directed or routed customer calls to appropriate personnel for assistance.
Tracked and followed-up all customer requests
Amassed vast knowledge of all company products, services and promotions.
Managed large volumes of customer calls .

Removed money canisters from ATM, and replenished machine supplies, such as deposit envelopes, receipt paper, and cash.
Counted cash and items deposited by customers, and compared to transactions indicated on transaction tape from ATM
Recorded transaction information on form or log, and notifies designated personnel of discrepancies.
Tested machine functions, and balances machine cash account, using electronic keypad.
Corrected malfunctions, such as jammed cash or paper, and contacted repair personnel when ATM needs repair.

Provided management support of every type and helped to simplify front office production.
Reviewed vault register
Assisted and supported administrative staff in their day to day operations.
Assisted and coordinated with sales and marketing teams.
Conducted marketing research, document and reported to the marketing department.
Prepared closing documents after reviewing the loan documents.
Corrected discrepancies in customer account balances.
Periodic review of Accounts Payables & Receivables

Actively marketed and acquired prospective new Premier Banking Offshore customers
Developed and strengthened customer relationships with the Bank in accordance with relevant business goals.
Contributed to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
Managed the relationships with new and existing affluent customers through professional consultative financial analysis.
Provided regular market information updates and trend analysis to affluent customers