Maame A Osei-Wusu
Alexandria ,Virginia
Summary
Dynamic professional with extensive experience in Banking, excelling in customer satisfaction and conflict resolution. Proven leadership in training and mentoring, coupled with strong organizational skills. Adept in Microsoft Office, Excel and QuickBooks. I thrive in fast-paced environments, consistently achieving objectives while fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SENIOR SERVICE REPRESENTATIVE -LENDING
M&T Bank
Bridgeport, CT
06.2022 - 03.2024
- Addressed diverse customer needs by providing information and completing service transactions for bank products.
- Resolved customer complaints promptly while adhering to company risk and regulatory standards.
- Completed special assignments and projects as requested, ensuring timely documentation for customer applications.
IA DAY-ONE TRAINER
Amazon
Orange, CT
05.2020 - 06.2022
- Developed and implemented training strategies and materials for new employees.
- Instructed onboarding sessions to enhance employee performance and learning outcomes.
- Communicated training requirements with trainers, managers, and leadership for alignment.
- Conducted comprehensive training sessions utilizing innovative instructional materials.
FLOOR SUPERVISOR
Burlington Coat Factory
Orange, CT
06.2018 - 03.2020
- Oversaw a team of more than 15 store associates, ensuring optimal performance.
- Achieved daily financial objectives through strategic planning and execution.
- Managed store opening and closing procedures to guarantee operational efficiency.
- Streamlined store operations to enhance customer experience and satisfaction.
Education
Bachelor of Arts - Political Science
Southern Connecticut State University
New Haven, CT05.2022
Skills
- Leadership skills
- Interpersonal skills
- Relationship-building skills
- Verbal and written communication
- Computer literacy
- QuickBooks
- Reading comprehension
- SPSS
- Microsoft Office
- PowerPoint
- Word
- Excel
- OneDrive
- Publisher
- Outlook
- Organizational skills
- Time management skills
- Problem resolution
- Conflict resolution
- Active listening
- Call center experience
- Staff education and training
- Banking operations support
- Customer education
- De-escalation techniques
- Member account management
- Credit card payment processing
Volunteer Experience
- Integrated Refugee & Immigrant Services (IRIS), 4 Months
- State Senator James Maroney 2020 Re-election Campaign, 4 Months
- Sunrise Assisted Living, 150 Hours
Certification
Project Management Professional (PMP)
Timeline
SENIOR SERVICE REPRESENTATIVE -LENDING
M&T Bank
06.2022 - 03.2024
IA DAY-ONE TRAINER
Amazon
05.2020 - 06.2022
FLOOR SUPERVISOR
Burlington Coat Factory
06.2018 - 03.2020
Bachelor of Arts - Political Science
Southern Connecticut State University