Annthouannette Ayeley Tengey
Summary
Talented Business Owner with excellent communication skills, customer service and and a problem-solver. Highly effective and comfortable working with people at all levels in organisation.
Overview
11
11
years of professional experience
Work History
Owner
Boxnwrap
05.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Editor in Chief
Lyfe Republic
09.2017 - 07.2024
- Developed publication website, blogs and social media presence.
- Regularly attended industry conferences as a representative of the publication, bolstering its standing within the community.
- Enhanced publication quality by implementing rigorous editing and proofreading processes.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Wrote and created content for various topics and mediums.
Assistant & Customer Care Representative
Lotus Gallery
11.2018 - 01.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
Office Administrator
TM Management
09.2016 - 07.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Fashion Blogger
DebonairAfrik
09.2016 - 07.2017
- Streamlined workflow by implementing an editorial calendar for consistent content planning and publication.
- Developed a visually appealing website layout that showcased featured articles and promoted user engagement.
- Attended industry events such as Fashion Week, networking with designers and influencers to build relationships within the industry.
- Increased social media following through strategic content creation and regular interaction with followers.
RECEPTIONIST
AFI BEAUTY PARLOR
01.2014 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Database Technologies, Microsoft SQL Server, Oracle 11g (SQL), Microsoft Office -
IPMC College Of Technology
Cabin Crew, Cabin Services, Safety and Emergency Procedure & First Aid, Customer Service -
Universal Hospitality Training CENTER
General Arts -
Wesley Girls Secondary School
French -
Alliance Francaise
01.2014
Skills
- Verbal and written communication
- Business Management
- Negotiation
- Product branding
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Team Leadership
- Quality Assurance
- Records Organization and Management
Timeline
Owner
Boxnwrap
05.2020 - Current
Assistant & Customer Care Representative
Lotus Gallery
11.2018 - 01.2020
Editor in Chief
Lyfe Republic
09.2017 - 07.2024
Office Administrator
TM Management
09.2016 - 07.2017
Fashion Blogger
DebonairAfrik
09.2016 - 07.2017
RECEPTIONIST
AFI BEAUTY PARLOR
01.2014 - 01.2015
Database Technologies, Microsoft SQL Server, Oracle 11g (SQL), Microsoft Office -
IPMC College Of Technology
Cabin Crew, Cabin Services, Safety and Emergency Procedure & First Aid, Customer Service -
Universal Hospitality Training CENTER
General Arts -
Wesley Girls Secondary School
French -
Alliance Francaise
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