LYDIA ASAREBEA AKOTO
Obuasi,Ashanti Region
Summary
I am a communication expert with six (8) years working experience in the field of Sales, Public Relations, and Customer Service. My empathetic nature and interest in giving support to society has driven me into volunteering in Child Support and Mental Health awareness projects in Ghana.
Overview
8
8
years of professional experience
Work History
Operations Executive
Gold Street Real Estate Consult
02.2019 - 08.2023
- Conducting interviews for recruitments of site workers
- Coordinating training sessions for workers
- Managing and supervising site employee’s attendance and roles
- Performing administrative roles, such as managing petty cash, filling various receipts
- Rating of employee performances for salary adjustments and bonuses qualification
- Maintaining professional relationships with workers to promote a conducive working environment
- Addressing structural building defects for house owners and tenants
- Prepare weekly and monthly reports on ongoing and finished site projects
- Supervising site constructional works and engineers to ensure needed materials are provided
- Ensuring adherence to safety standards and proper safety wears
Sales and Marketing Executive
SUNPOWER Innovations
05.2017 - 02.2019
- Identifying business opportunities by identifying prospects and analyzing sales options
- Maintaining professional relationships with prospects to ensure a deal is closed
- Maintaining established relationships with clients and addressing their needs
- Working hand in hand with the General Marketing Manager at Head office, Accra, in the day-to-day marketing activities for set goals to be achieved
- Reporting on daily activities carried out by the Kumasi office to the head office in Accra
- Booking and representing my company’s brand at meetings within Ashanti Region
- Supervising ongoing projects in my region
- Working with site engineer on requisition making for projects
- Handling General Manager’s domestic airline ticketing and bookings on work related visits within Ashanti region
- Educating clients and prospects on the use of solar for a better understanding and possible patronage.
Customer Service Assistant
Yahweh Is Glory
12.2016 - 04.2017
- Keeping daily records of product units issued to sales girls
- Taking orders of products of wholesalers to be issued to them from the warehouse
- Preparing and issuing of invoices to wholesalers for their purchased goods
- Pre-auditing sales girls at the end of every month before final auditing is done
- Ensuring market satisfaction by identifying market needs and demands and making them available
- Prepares submission report every month after month end
- Compiling and scanning of contract documents for agency administration.
Dispensary Officer
Obuasi Government Hospital
09.2016 - 08.2016
- Reconciliation and Provision of therapeutic treatment to clients who are undergoing treatments
- Keeping records of clients scheduled appointments and reminding them of their visit when it is due
- Dispense drugs to clients on a scheduled basis based on client drug type
- Making requisition of drugs in limited supply at the main dispensary on daily basis for dispensing
- Dispense prescribed drugs to clients, educating them on proper drug intake
- Bookkeeping and keeping of receipts of drugs purchased by clients who are non-insured or drugs top-up payments.
Sales Officer
Strong Tower Enterprise
06.2015 - 08.2015
- Negotiating mutually profitable business plans with clients
- Developing and maintaining customer relationships
- New business acquisition/Prospecting new customers
- Constantly pursuing client satisfaction
- Handling cash flows and daily records with Microsoft Excel
- Assisting in business development
- Problem solving and resolution
- Root cause analysis
- Ensuring clients satisfaction through call backs.
Education
BA Sociology and Social Work, Second Class Upper -
KNUST
West Africa Examination Certificate in General Arts -
St. Louis Senior High School, Kumasi
Basic Education Certificate Examination -
AngloGold Ashanti Junior High School, Obuasi
Skills
- Computer Literacy: Familiarity with Microsoft Word, PowerPoint, and basic IT skills
- Excellent communication skills, and proficiency in the use of English language
- Outstanding interpersonal relation skills
- Great team player and team leader
- Project Management
- Administraive Support
- Client Service Management
- Client Relationship Management
- Root Cause Analysis
- Customer Information Security
- Office Management
- Information Analysis
Accomplishments
Mental health advocate on ‘Ministers Wifey’ podcast
References
- Mr. Prince Asiedu, Operations and Marketing Manager, SunPower Innovations, Accra, princeasiedu@gmail.com, +233-266000500
- Theodora Quansah, Anti-Retroviral Unit Head, Obuasi Government Hospital, theodorapainstil@yahoo.com, +233-27776435
Hobbies and Interests
- Humanitarian Services/ Volunteering
- Research
- Writing
- Reading
Timeline
Operations Executive
Gold Street Real Estate Consult
02.2019 - 08.2023
Sales and Marketing Executive
SUNPOWER Innovations
05.2017 - 02.2019
Customer Service Assistant
Yahweh Is Glory
12.2016 - 04.2017
Dispensary Officer
Obuasi Government Hospital
09.2016 - 08.2016
Sales Officer
Strong Tower Enterprise
06.2015 - 08.2015
BA Sociology and Social Work, Second Class Upper -
KNUST
West Africa Examination Certificate in General Arts -
St. Louis Senior High School, Kumasi
Basic Education Certificate Examination -
AngloGold Ashanti Junior High School, Obuasi
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