Lydia Agyemang
Summary
Seasoned Tour Manager known for high productivity and efficient task completion. Excel in itinerary planning, group management, and customer service, ensuring smooth and memorable experiences for all participants. Possess strong communication skills, adaptability, and problem-solving abilities which enhance performance in diverse travel environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Tour Manager
Afro tours Ghana
11.2023 - Current
- Developed and maintained a tour budget to ensure cost-effectiveness.
- Organized and coordinated travel arrangements for group tours, including flights, hotels, and ground transportation.
- Managed tour itineraries to ensure timely arrival at each destination.
- Provided customer service support throughout the duration of each tour.
Receptionist/Cashier Supervisor
Marriott hotel
Accra
04.2021 - 11.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Certificate - Journalism And Media Studies
Gh Media
Skills
- Tour Promotion
- Contract Review
- Client Relations
- Emergency Preparedness
- Food and Beverage Management
- Effective problem solving
- Organizational Skills
- Excellent Communication
Languages
English
Upper Intermediate
B2
Timeline
Tour Manager
Afro tours Ghana
11.2023 - Current
Receptionist/Cashier Supervisor
Marriott hotel
04.2021 - 11.2023
Certificate - Journalism And Media Studies
Gh Media
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