Summary
Overview
Work History
Education
Skills
Certification
PROFILE
RELEVANT EXPERIENCE
Timeline
Generic

Lutfah Issah

Lashibi

Summary

A position in a Healthcare Management/Health & Safety environment that enables me utilize my skills and makes me a great investment to my employer

Overview

24
24
years of professional experience
1
1
Certification

Work History

SENIOR MANAGER – PRIVATE HEALTH INSURANCE SCHEMES DIRECTORATE

National Health Insurance Authority – Head Office, Accra, Ghana
01.2018 - Current
  • Inspect and license all private health insurance schemes in Ghana
  • Supervise, monitor and coordinate activities of all licensed Private Health Insurance Schemes
  • Review and Report on the operations of licensed schemes
  • Coordinate between the private health insurance schemes and the healthcare service providers they are in business with
  • Participate and supervise customer satisfaction surveys, surveys of unlicensed schemes and provider site visits – Data collection on claims
  • Participate and Supervise target monitoring (both scheme and provider sites)
  • Supervise and appraise junior staff of the Department

SENIOR MANAGER - QUALITY ASSURANCE DIRECTORATE (CLINICAL AUDIT)

National Health Insurance Authority – Head Office, Accra, Ghana
01.2015 - 01.2018
  • Organize, Coordinate and lead a team on clinical/compliance audit exercise
  • Conduct a clinical/compliance audit at healthcare facilities
  • Write a comprehensive report on each audit exercise conducted
  • Provide quarterly, half-year, and annual report on the operations of the Quality Assurance Directorate
  • Coordinate all post-clinical audit and clinicians training programs for M&E Officers and Clinicians
  • Corresponding with healthcare providers on audit outcomes
  • Supervise Managers and Officers in the Directorate

SENIOR MANAGER – PRIVATE HEALTH INSURANCE SCHEMES DEPARTMENT (OPERATIONS)

National Health Insurance Authority – Head Office, Accra, Ghana
01.2013 - 01.2015
  • Inspect and license all private health insurance schemes in Ghana
  • Supervise, monitor and coordinate activities of all licensed Private Health Insurance Schemes
  • Review and Report on the operations of licensed schemes
  • Coordinate between the private health insurance schemes and the healthcare service providers they are in business with
  • Supervise and appraise junior staff of the Department

HEALTHCARE MANAGEMENT/HEALTH & SAFETY MANAGEMENT

Virginia Hospital Center, Arlington, VA
01.2006 - 01.2011
  • Five plus years of business strategy/management experience
  • Ability to successfully build relationships with clients and internal staff
  • Possess skills to interact with clients to understand needs and develop proposals
  • Inspect and evaluate the environment, equipment and processes in working areas to ensure compliance with government safety regulations and standards
  • Protect the employees, customers and the environment potentially hazardous biological, chemical and radiological materials
  • Recommend changes to protect workers, and educate employees on how to prevent health problems through the use of safety training programs
  • Investigate accidents to identify their causes and find ways to prevent them in the future
  • Excellent team management skills
  • Strong communication skills (written and verbal)
  • MANAGERIAL/HEALTH & SAFETY SKILLS

CLINICAL EXERCISE PHYSIOLOGIST/ASSISTANT REHAB DIRECTOR

Kindred Healthcare, MA
01.2003 - 01.2006
  • Obtain medical history on clients, prior to administering exercise-related tests
  • Provide fitness testing of patient
  • Design an individualized exercise prescription that meets the specific needs of each client
  • Determine short- and long-term goals and assist clients to lose/gain weight, improve aerobic capacity, decrease heart disease risk factors such as high body fat and high blood pressure, poor cholesterol levels or high blood glucose levels
  • Creatively counsel clients to set goals necessary to meet risk reduction objectives

REHAB SPECIALIST

North East Specialty Hospital (Alzheimer’s Unit), MA
01.2001 - 01.2003
  • Observes and recognizes deviations from normal in client rehabilitation needs
  • Assesses the client/environment/equipment for safety
  • Performs delegated care according to established guidelines, policies and procedures
  • Participates in appropriate Quality Management measures as assigned
  • Communicates equipment or facility needs to the Care Team Manager
  • Evaluates the effectiveness of the clients’ individual care plan in collaboration with the therapist and the nursing team
  • Keeps current in knowledge and practical skills related to the position, accessing training opportunities both within the facility and the community
  • Exhibits confidence, initiative and competence in the work environment
  • Maintains confidentiality of all data and information related to the clients and their families

Education

PhD - Business & Leadership

Transcontinental University
01.2024

Health Systems Management

Galilee International Management Institute (GIMI)
01.2016

Project Management

Knowledge Tree
01.2013

Master of Business Administration - Healthcare Management

American InterContinental University
Hoffman Estates, IL
01.2010

B.S. - Exercise Physiology (Kinesiology)

University of Maryland
College Park, MD
01.2007

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination

Certification

Project Management; March,2013

PROFILE

Dedicated Healthcare/Health and safety Manager with over15 years clinical, administrative, and management experience in, Sports Medicine, Acute care, Group Home setting, Health & Safety And Health Insurance. Skilled leader and team-player, able to maintain positive attitude, safe and productive work environment. Strong interpersonal, administrative and patient/family education skills. Demonstrate ability to establish trust and manage crisis situations.

RELEVANT EXPERIENCE

  • Management
  • Managing and complete training and guidance to adults with disabilities.
  • Ensure compliance with Medicaid Waiver, CARF, and NISH regulations.
  • Develop, write, and implement Individual Program Plans and individual habilitation training and behavior programs.
  • Schedule and attend team meetings for designated participants and for other program participants as requested.
  • Complete all evaluation/assessment reports, instructional and behavior program, progress reports, production data, incident reports, medication, attendance and other supporting documentation.
  • Provide training to and coordinate with supervisory personnel to ensure the proper implementation of behavioral programs.
  • Coordinate and participate in Interdisciplinary team process and other meetings pertaining to employee goals and objectives.
  • Direct the programs and staff of the rehabilitation services department
  • Set and implement guidelines for rehabilitation programs such as physical therapy, occupational therapy, speech therapy, and other therapies
  • Develop and implement policies and procedures pertaining to staffing and the budget for the department
  • Maintain working relationships with community agencies
  • Monitor treatment and progress of patients
  • Manage through subordinates and professionals in larger groups of moderate complexity
  • Provide input to strategic decisions that affect the functional area of responsibility
  • Clinically
  • Review patients' medical history and any referrals or notes from doctors, surgeons, or other healthcare workers to determine the best possible exercise and fitness regimen for the patient
  • Diagnose patients' functions and movements by observing them stand or walk and by listening to their concerns, among other methods
  • Develop individualized plans of care for patients, outlining the patients' goals and the expected outcomes of the plans
  • Use exercises, stretching maneuvers, hands-on therapy, and equipment to ease patients' pain, help them increase their mobility, prevent further pain or injury, and facilitate health and wellness
  • Evaluate and record a patient's progress, modifying a plan of care and trying new treatments as needed
  • Educate patients and their families about what to expect from the recovery process and how best to cope with challenges throughout the process
  • Measure blood pressure, oxygen usage, heart rhythm, and other key patient health indicators
  • Develop exercise programs to improve patients’ health

Timeline

SENIOR MANAGER – PRIVATE HEALTH INSURANCE SCHEMES DIRECTORATE

National Health Insurance Authority – Head Office, Accra, Ghana
01.2018 - Current

SENIOR MANAGER - QUALITY ASSURANCE DIRECTORATE (CLINICAL AUDIT)

National Health Insurance Authority – Head Office, Accra, Ghana
01.2015 - 01.2018

SENIOR MANAGER – PRIVATE HEALTH INSURANCE SCHEMES DEPARTMENT (OPERATIONS)

National Health Insurance Authority – Head Office, Accra, Ghana
01.2013 - 01.2015

HEALTHCARE MANAGEMENT/HEALTH & SAFETY MANAGEMENT

Virginia Hospital Center, Arlington, VA
01.2006 - 01.2011

CLINICAL EXERCISE PHYSIOLOGIST/ASSISTANT REHAB DIRECTOR

Kindred Healthcare, MA
01.2003 - 01.2006

REHAB SPECIALIST

North East Specialty Hospital (Alzheimer’s Unit), MA
01.2001 - 01.2003

Health Systems Management

Galilee International Management Institute (GIMI)

Project Management

Knowledge Tree

Master of Business Administration - Healthcare Management

American InterContinental University

B.S. - Exercise Physiology (Kinesiology)

University of Maryland
Project Management; March,2013

PhD - Business & Leadership

Transcontinental University
Lutfah Issah