Luke Gyandoh
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Fixed Broadband Relationship Team Lead
Vodafone Ghana
Accra
03.2020 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Fixed Relationship Manager
Vodafone Ghana
Accra, airport
09.2015 - 02.2020
- Established strong client relationships to drive business development.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
Account Manager
Vodafone Ghana
Accra, airport
06.2014 - 09.2015
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Education
Diploma - Business Analytics
UniAthena Education
Online01.2023
Diploma - Environmental Health And Safety
UniAthena Education
Online01.2023
H.N.D - Marketing
Takoradi Technical University
Takoradi04.2012
Skills
- Problem-Solving
- Teamwork and Collaboration
- Analytical Thinking
- Issue Resolution
- Team Supervision
Accomplishments
- Best Team Lead 2021 FY
- Best Team Lead 2020 FY
- Employee of the month -September / October 2017
- Employee of the 2nd /3rd Quarter 2016
Timeline
Fixed Broadband Relationship Team Lead
Vodafone Ghana
03.2020 - Current
Fixed Relationship Manager
Vodafone Ghana
09.2015 - 02.2020
Account Manager
Vodafone Ghana
06.2014 - 09.2015
Diploma - Business Analytics
UniAthena Education
Diploma - Environmental Health And Safety
UniAthena Education
H.N.D - Marketing
Takoradi Technical University