Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lucretia Emefa Matey

Accra

Summary

Experienced Administrative and Human Resource Officer with over 7 years of experience in Administrative, customer service engagement and delivery with excellent reputation for resolving problems and improving customer satisfaction.

Overview

18
18
years of professional experience

Work History

Administrative Officer

Klems Realty And Engineering Consult
09.2021 - 11.2022
  • Renewal of Environmental Protection Agency Certificate for American Tower Corporation (ATC)and Helios Tower Ghana.
  • Validation And Payment of Statuary (Ssnit ,Tax)
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Banking and other official errands
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • seeing to the maintenance and smooth running of office equipment and vehicles.

Administrative Coordinator

NMJ Ghana
01.2005 - 10.2019
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Devising and maintaining office system, including data management and filling
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Carried out day-day-day duties accurately and efficiently
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Actively listened to customers, handled concerns quickly and major issues beyond my controlled are handled to my supervisor
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion
  • Worked closely with field supervisor to maintain optimum levels of communication to effectively and efficiently complete projects.

HR/ Assistant and Administrative Officer

Cleaver House Limited
08.2015 - 09.2019
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Identified issues, analyzed information and provided solutions to problems
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Maintained excellent attendance record, consistently arriving to work on time
  • Resolved problems, improved operations and provided exceptional service
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Used Microsoft Word and other software tools to create documents and other communications
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Worked with customers to understand needs and provide excellent service
  • Cashier duties, receives payments and issuing of receipts to clients
  • Coordinated 2 meetings per 1hour by reserving conference rooms and sending electronic meeting invitations to participants
  • Collaborated in timely processing of billing and accounts receivables
  • Transcribed meeting minutes for management's records
  • Prepared detailed documents and reports in adherence administrative processes
  • Worked closely with others to accomplish timely invoicing and accounts receivables
  • Monitored and directed incoming mail and prepared outgoing mail
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Complete monthly payroll for employees.

Customer Care Executive

Glo Mobile Ghana Limited
12.2013 - 07.2015
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Drove sales by educating customers about products and services
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries
  • Kept accurate records of all customer interactions and transactions
  • Built strong relationships with field operations team to support business development opportunities and improve service
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
  • Helped average of 25 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.

Human Resource /Administrative Assistant

Metro Mass Transit
10.2011 - 12.2012
  • Received and screened incoming calls, emails, visitors and alerted head of department to priority matters
  • With guidance of supervisor, internal memos and external correspondence were composed for senior management and all documentation were reviewed to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Performed general office duties, including answering multi-line phone system, routing calls, and delivering messages to staff
  • Executed record filing system to improve document organization and management
  • Arranged rapid office equipment repair and maintenance with vendors
  • Assisted with meetings and presentations within company.

Education

No Degree - Human Resources Management

Institute of Human Resource Management-practitione
Accra Ghana
07.2018

Bachelor of Science - Human Resources Management

Central University College
11.2011

Skills

  • Creative, critical thinker and positive can-do attitude
  • Written and communication skills
  • Good leadership skills(Responsible ,integrity and confidence)
  • Good interpersonal skills
  • Results oriented and problem solving skills
  • Very organized and team player
  • Computer Proficiency
  • Administrative and Clerical Support
  • Microsoft Office Suite, Search Engines
  • Phone Call Handling

Accomplishments

  • Successful implementation of Periodic medical check-up for all staff in Cleaver House, through regular meetings with line manager and briefing employees on its benefits and monitoring the effectiveness of the programmed
  • 25% to 30% reduction in the fuel consumption each month by company fleet, achieved through regular checking of the vehicle log book and monitoring the usage of the company vehicles by the company drivers

Timeline

Administrative Officer

Klems Realty And Engineering Consult
09.2021 - 11.2022

HR/ Assistant and Administrative Officer

Cleaver House Limited
08.2015 - 09.2019

Customer Care Executive

Glo Mobile Ghana Limited
12.2013 - 07.2015

Human Resource /Administrative Assistant

Metro Mass Transit
10.2011 - 12.2012

Administrative Coordinator

NMJ Ghana
01.2005 - 10.2019

No Degree - Human Resources Management

Institute of Human Resource Management-practitione

Bachelor of Science - Human Resources Management

Central University College

Similar Profiles

CREATE PROFILE
Lucretia Emefa Matey