Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Lovia Pieterson-Rhule

Accra

Summary

At International SOS Ghana Limited, I spearheaded account management strategies, boosting revenue and client satisfaction through innovative solutions and strong relationship-building. Leveraging skills in operations and client relations, I enhanced account profitability and team integration, showcasing a proven track record in project management and community involvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

International SOS Ghana Limited
Accra
10.2018 - Current
  • Developed strategies to increase revenue from existing accounts.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Negotiated contracts with clients to maximize profitability.
  • Resolved customer complaints in a timely manner.
  • Analyzed client data and identified opportunities for growth.
  • Provided training and guidance to new Account Managers.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Solicited feedback from customers on their experience with products or services.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships to boost sales opportunities.
  • Developed and implemented account plans to increase revenue and market share within designated sectors.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Utilized CRM tools to track client interactions, sales opportunities, and account history.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
  • Onboarded new team members to integrate into organization.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Renewed existing accounts by building relationships with clients.

Education

MBA - Supply Chain And Operations Management

CASS Europe
Luxembourg,Belgium
09-2016

Bachelor of Science - Marketing

University of Cape Coast
Cape Coast, Ghana
01-2012

High School Diploma -

Takoradi Technical Institute
Takoradi, Ghana
09-2008

Skills

  • Community involvement
  • Account management
  • Client relationship building
  • Customer relationships
  • Operations
  • Project management
  • Client relations

Accomplishments

  • Values Ambassador
  • Overall Best CSR Initiative

Certification

  • Basic Life Support Certificate
  • First Aid Training
  • Fire Certificate

References

References available upon request.

Timeline

Account Manager

International SOS Ghana Limited
10.2018 - Current

MBA - Supply Chain And Operations Management

CASS Europe

Bachelor of Science - Marketing

University of Cape Coast

High School Diploma -

Takoradi Technical Institute

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Lovia Pieterson-Rhule