Lourine Della Twumasi
HR/Admin Manager
Accra
Summary
Dynamic Senior HR & Admin Manager with a proven track record at Creative Associates Int, adept at talent scouting and staffing. Enhanced team productivity through strategic training programs and streamlined operations, achieving significant cost reductions. Recognized for excellent communication and proactive problem-solving skills, fostering a collaborative and efficient work environment.
Overview
31
31
years of professional experience
Work History
Senior HR & Admin Manager
Creative Associates Int/ USAID/OTI LRI
05.2021 - Current
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Increased team productivity with introduction of flexible work schedules and remote working options.
- Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Streamlined travel arrangements for executives, optimizing itineraries and reducing travel expenses.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
Human Resource & Admin Manager
Creative Associates Int/USAID P4P Project
05.2017 - 04.2021
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Improved employee satisfaction by developing and instituting comprehensive training program for new hires.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Improved office space utilization by redesigning layout, creating more efficient and pleasant working environment.
- Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized and updated databases, records and other information resources.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Office Manager
DAI / USAID Africa Lead Project
01.2015 - 04.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Executive Assistant to the CEO/President
Action Chapel Int/Dominion University College
06.2010 - 12.2014
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Coordinated events and worked on ad hoc projects.
- Wrote reports, executive summaries and newsletters.
Office Manager
DAI /Millennium Development Authority (MiDA)
01.2008 - 03.2010
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Office Manager/Administrator
AS Gulf Services
04.2005 - 12.2005
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Administrator
INTERACT Health Management /GOSH Hospital
07.2003 - 03.2005
- Managed the Senior Occupational Health Physician, Consultants and 2 nurses diary, that is, arranging appointments for all GOSH & Institute of Child Health (ICH) employees, London South Bank Nursing Students and existing staff attending the Occupational Health Department
- Organized and arranged meetings for personnel & clients with the Doctor in charge - i.e. case conferences etc.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Procured, managed and maintained effective office systems in the Occupational Health Department
Administrative Secretary
AMEX International Inc/ USAID Trade & Investment
01.1994 - 01.2003
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Facilitated smooth running of office operations by maintaining inventory of office supplies.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Executive Certificate in Counseling - Counseling Psychology
College of Counselling & Psychology
Accra 05.2001 -
Certificate - HR Management
Cambridge Centre of Excellence
Accra 05.2001 -
Executive Certificate - Project Management
Africa Centre For Capacity Building
Accra 05.2001 -
Certified Associate of Business Administration - Business Administration
Graduate School of Governance & Leadership
Accra 05.2001 -
Post Graduate Diploma in Management Studies - HR & Management
Greenwich School of Management
London, UK 05.2001 -
Skills
Proactive Problem Solver
Multi-tasking and Task Prioritization
Time management
Excellent communication & organizational skills
Teamwork, flexible and adaptable approach to working in any environment
Talent Scouting & Staffing
Project & Office Management
Procurement & Logistics
Microsoft office
Administrative management
Affiliations
Member, Chartered Institute of Human Resource Management (CIHRM), Ghana
Member, Ghana Academy of Christian Counselors (GACC)
Timeline
Senior HR & Admin Manager
Creative Associates Int/ USAID/OTI LRI
05.2021 - Current
Human Resource & Admin Manager
Creative Associates Int/USAID P4P Project
05.2017 - 04.2021
Office Manager
DAI / USAID Africa Lead Project
01.2015 - 04.2017
Executive Assistant to the CEO/President
Action Chapel Int/Dominion University College
06.2010 - 12.2014
Office Manager
DAI /Millennium Development Authority (MiDA)
01.2008 - 03.2010
Office Manager/Administrator
AS Gulf Services
04.2005 - 12.2005
Administrator
INTERACT Health Management /GOSH Hospital
07.2003 - 03.2005
Executive Certificate in Counseling - Counseling Psychology
College of Counselling & Psychology
05.2001 -
Certificate - HR Management
Cambridge Centre of Excellence
05.2001 -
Executive Certificate - Project Management
Africa Centre For Capacity Building
05.2001 -
Certified Associate of Business Administration - Business Administration
Graduate School of Governance & Leadership
05.2001 -
Post Graduate Diploma in Management Studies - HR & Management
Greenwich School of Management
05.2001 -
Administrative Secretary
AMEX International Inc/ USAID Trade & Investment
01.1994 - 01.2003
Similar Profiles
Valerie Saraí HernándezValerie Saraí Hernández
Asistente De Donaciones at CARI/USAID (OTI)Asistente De Donaciones at CARI/USAID (OTI)
Leya Ann JacobLeya Ann Jacob
Human Resources Recruitment Assistant at London Health Sciences Centre- LHSCRI and LRIHuman Resources Recruitment Assistant at London Health Sciences Centre- LHSCRI and LRI
Tamara RobertsTamara Roberts
Supervisor at LRI- Learning TreeSupervisor at LRI- Learning Tree