LOUIS OHENE OFFEI
Accra
Summary
PERSONAL STATEMENT
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
PERSONAL COMPETENCE
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
20
20
years of professional experience
Work History
Executive Director
The Furniture Technicians Limited
06.2022 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Defined company roles and responsibilities to establish and enhance processes.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
General Manager
LNC Furniture
01.2020 - 04.2022
- Brain behind operational set up of this business.
- Adviser to board on retail businesses and contracts
- B2B negotiations with external suppliers and manufacturers
- Day to day management of retail and showroom
- Supervise activities of sales and marketing, space planning, installation and general administration
- Warehouse management and control
- Bidding and Contracts
- Visio operation.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Business Development Manager
Furniture Express Limited
07.2018 - 05.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Project Manager
DVO Ghana
01.2015 - 06.2018
- Responsible for management of mid-large project from inception to completion
- Create and provide project documentation
- Understand and develop set of systems and procedures detailing standard methods, practices and process for handling and storage
- Listen to consumer inputs to objectively analyse, interpret, translate and communicate appropriate action
- Lead customer presentation and negotiations when necessary
- Develop project schedule, direct project schedule for on-time completion and coordinates, monitor various activities, services and trades
- Develop relationship with clients and vendors that have influence on completion dates
- Retail sales and services across DVO groups in Africa, Europe, North and South America
- B2B PROJECTS
Apprenticeship / Sales
Tedies Express Limited
03.2010 - 12.2014
- Store / showroom retail and sales
- Space planning ( Home and Office)
- Kitchen 3D rendering and installation
- Door to door marketing
- Furniture repairs and maintenance
- Basic use of fixing tools and gadgets
- Furniture installation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Performance Assessment Liaison
DHL
06.2006 - 10.2008
- Responsible for supervision over sorters
- Liaising between management and floor members to resolve employee's grievances and issues concerning working conditions.
- Developed and implemented onboarding and orientation programs for new sorters.
- Collaborated with managers to identify and address sorter relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
National Service Person
Suntreso Hospital
09.2005 - 05.2006
- Processing monthly statistics
- Assisting with administrative duties
- Introducing patients to the national Health Insurance Scheme.
- Maintained inventory records to track stock.
Customer Service
Eurostar
06.2004 - 09.2004
- Ticketing and reservation)
- Booking and reserving tickets for clients
- Assist customers with enquires
- Handling of external affairs from other sister companies
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Assistant Operating Officer
World Sports
12.2003 - 03.2004
- Increasing the clientele base of business
- Stock the shop with goods whenever there is shortage
- Arranging convenient terms of payment with major customers who purchase on credit
- Expansion of scope of operation in wholesaling and retailing
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
Education
Bachelor of Arts (Hons) -
2005
Senior Secondary School Certificate Examination - Business
2000
Basic Education Certificate Examination (BECE) - Basic Education
1997
Skills
- Innovative and Visionary
- Submission Coordination
- People and Culture
- Leadership and People Development
- Focus Group Facilitation
- Resident Engagement
- Building Trust with Clients
- Capital Expenditure Planning
- Financial Management
Additional Information
PERSONAL PROFILE
- Gender - Male
- Nationality - Ghanaian
- Marital Status - Married
Timeline
Executive Director - The Furniture Technicians Limited
06.2022 - Current
General Manager - LNC Furniture
01.2020 - 04.2022
Business Development Manager - Furniture Express Limited
07.2018 - 05.2019
Project Manager - DVO Ghana
01.2015 - 06.2018
Apprenticeship / Sales - Tedies Express Limited
03.2010 - 12.2014
Performance Assessment Liaison - DHL
06.2006 - 10.2008
National Service Person - Suntreso Hospital
09.2005 - 05.2006
Customer Service - Eurostar
06.2004 - 09.2004
Assistant Operating Officer - World Sports
12.2003 - 03.2004
University of Ghana - Bachelor of Arts (Hons),
Accra Academy - Senior Secondary School Certificate Examination , Business
State Experinmental Basic School - Basic Education Certificate Examination (BECE), Basic Education
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